Post on 19-Mar-2017
6 Lessons in finding pain points
from award-winning CX projects
Why do you need to act?
What is broken or has changed?
What barriers do you face?
Clearly identify the issues
Have you analysed the root cause? Are you able
to quantify what your end goal will deliver?
Do your project aims match with
business priorities?What aligns your project with the top 3 business goals?
Do you have stakeholder buy-in?
Do you know what success
looks like?