5 Ways Sharepoint can support your KM Program

“An expert is a lecturer from out of town,with slides”

Jim Baumgarten

Who am I?

Canadian

Education in Computer Science

KM & IT background

Professional Services

Linklaters, Mallesons, KPMG, JPMorgan, Citi

This Presentation:

Sharepoint overview &…

5 ways Sharepoint can help KM

Sharepoint

WSS & MOSS

WSS=

Windows Sharepoint Services

Free!

Collection of building blocks

Lists

Webparts

Workflows

Hosted web pages

MOSS=

Microsoft Office Sharepoint Services

Pulls these building blocks together

Content Management

Enterprise Search

Business Intelligence

Online Forms

BUT

Requires customisation

Q

Not for everyone

Consider Open Source alternatives

Joomla

Mediawiki

etc.

On with the show

5 ways

#1 Sharepoint Intranet

Templates are key

Predetermine layout & structure

Brand is not a user interface!

Page templates

Site templates

Sectors Offices

Practices Clients

Question…

Would you let me organise your libraries?

No! It’s a skill

So is web design

Lawyers are too expensive and lack training for it…

Ditto librarians & information specialists

Editing becomes like using “Word”

Create specific templates

What might they contain?

Key leaders

Support staff

Precedents, training & knowhow

Financials

News

Staff lists

Calendar

Specific tools

Projects

Webparts

a.k.a. widgets

“Secret sauce”

Out of the box

Off the shelf

Roll your own

Newsfeeds / rss webpart

Use data from anywhere

your own KM databases

why this is cool

Munge data from anywhere

Separate data management from presentation

#2 Managing structured information

Lists

Credentials

Best friend firms

Precedents

Pitches

Files in Fileshares

DMS

Excel or Word

Expensive bespoke applications

In contrast, Sharepoint gives you…

Online collaboration

Searchable content

Content Types

Structured metadata for content

Usable everywhere

Search on content type

Consider Credentials, managed in separate lists but with a

global search

#3 Workflows

"Efficiency is intelligent laziness" Dunham, David

Computers working for you

Working with lists

Collecting data

Send emails

Track changes

However, complex ones…

Some KM Uses

After action reviews

Track knowledge contributions

Brain-dump incoming lawyers

Brain-dump departing lawyers

#4 Search

Seriously

Excel/Word Lists not searchable

Ditto fileshares

Custom search scopes & tools

Mix different “content types” in a single search

Not everybody has one

Wild card search is possible

Plus… People search

Almost always terrible

Uses social distance

#5 Understand knowledge use

Online measurable use

Usage measures built specifically for Sharepoint

Integrate using Business Intelligence

Online dashboards & reports

Merge knowledge use & financials

Almost done…

Sharepoint: WSS vs. MOSS

#1 Sharepoint Intranets

#2 Manage structure information

#3 Workflows

#4 Search

#5 Metrics

My details:Neil Richardsneil@knowledgethoughts.comKnowledgethoughts.com/blogtwitter.com/neilrichards

Picture credits:http://www.sxc.hu/photo/903431http://www.sxc.hu/photo/903432http://creativecommons.org/licenses/by-nc-sa/2.0/deed.en_GBhttp://www.flickr.com/photos/harmony19490/362411276/sizes/l/http://www.sxc.hu/photo/228778