Post on 29-Jul-2020
Workplace Evolution: A New StrategicA New StrategicValue Proposition for Facility Management
Nancy Johnson Sanquist | Vice President, Manhattan Software; IFMA Fellow and IFMA Foundation Board of Trustees
My Research 2001/2011
Mike Joroff, MIT and Mike Bell, Gartner
Current WE Research Projects
Academic Research-Workplace
IFMA Foundation Workplace Strategy Summit II June 2013 Wokefield Park UKJune 2013 Wokefield Park, UK
ISS Workplace 2020 Themes
Vision 2020 Continuous Vision 2020adaptation
Tech as enabler Urban areas Workplace amenities Workforce diversity Employee health & p y
wellness Workplace tensions Sustainability
Stan Davis 1990’s
My Blog 11/19/13
The Radically Connectedness Era
People and Places 3.01. People‐centric2. Tech enabled2. Tech enabled3. Shared resources4 CollaborativeVirtual 4. Collaborative5. Innovative/creative6 Adaptive/resilient
Workand Worker
VirtualWorkspace
6. Adaptive/resilient7. Sustainable8 Performance based
PhysicalWorkspaceOffice
B ilding 8. Performance‐based9. Effective‐efficient‐
experiential‐expressive
Building
Suburbs Cityexperiential expressive
10.Unclear ownershipPlanet
People and Places 3.0
People‐centric Tech enabledTech enabled Shared resources CollaborativeCollaborative Innovative/creative Adaptive/resilientWork
and Worker
VirtualWorkspace
Adaptive/resilient Sustainable Performance based
and Worker
PhysicalWorkspace Performance‐based
Effective‐efficient‐experiential‐expressive
pOffice
Building
experiential expressive Unclear ownership
Suburbs City
Planet
In only 8 years…
ISS HR IssuesISS HR Issues
Managing talent is related to workplacerelated to workplace issues
Workplace 2.5: 2008-20013
“I Love Work”
Work as a Service
90,000 worldwide 45 000 in US alone45,000 in US alone 1 in 10 employed by
small-med. size bizsmall med. size biz By 2020, 65 million =
40% of workforce Work/life balance
important
ISS Vision 2020
Tech no longer heavyg y
Tech-enabled: Wrong Way
The Digital Nomadg
Nexus of ForcesPeople, Places, Things: Enabled by technology
Increase performance and innovation
“Internet of Everything”
Information:Big Data & Analytics
VIRTUALVIRTUALVIRTUALVIRTUAL
Mobile +PHYSICALPHYSICAL
Reduce costsDevices +
AssetsAssets PlacesPlaces
Locations: Sustainable, Resilient, Agile
People Analytics: Big Data, Analytics, Social Media
Who should beWho should be working with whom?
Where am I?
Where am I going& what’s near me?
Who has the best network?
How are my people working?
What are the patterns of activity?
Wearable Computingg
2013-2020
2020-2030
People and Place 3.0
Place-centric1 People-centric1. People centric2. Tech enabled3 Shared resources3. Shared resources4. Collaborative5 Innovative/creative
Workand Worker
VirtualWorkspace
5. Innovative/creative6. Adaptive/resilient7 Sustainable
and Worker
PhysicalWorkspace 7. Sustainable
8. Performance-based9 Effective efficient
OfficeBuilding
S C 9. Effective-efficient-experiential-expressive
Suburbs City
Planet expressive10.Unclear ownership
Workplace 1.0: 1960-1990’s
Late 80’s/early 90’s
Frank Duffy, The Father of WP
Duffy’s Framework
Workplace 2.0: 1990’s - 2008
Workplace 2.5: 2008-2013
Workplace 2.5: 2008-2013
Workplace 2.5: 2008-2013
Sharing Resources
Andrew Laing, PhD AECOM
Andrew Laing, PhD AECOM
The Blur…
Andrew Laing, PhD AECOM
Andrew Laing, PhD AECOM
Mozilla Office Paris March ‘13
“By doing so, we continue our mission of keeping the Web open and accessible to all by investing in our people, places, and leading products. All our Mozilla spaces are designed for use by our worldwide Mozilla Community (both paid staff and community volunteers) to hack, code, design, research, create, engage and contribute to the Mozilla mission”.
Google Campus London
King’s Cross London
• King’s Cross London• Argent Developerg• Google’s New Building
Frank Duffy…
Innovation Clusters
Workplace as Urban Revitalizer
Innovation and Creativity
Collaboration with Ratner Family Developers, Port of SF and Community yGroups & Corps.
Pier 70 mixed use development: 1000development: 1000 housing units, 2.2msf office space
d ti ti tiand artistic, creative spaces
Office campus of the pfuture which includes residential
Amazon and Seattle
Amazon and Vulcan Developer
Front Page of the NYT…
Recreating Las Vegas
Urban Revitalization: “Collisions, Community and Co-learning”
Downtown Project
Collaborative…Serendipitous
Workplace as a Service
NextSpace
New: NextKids
WeWork Hollywood
NextSpace
New: NextKids
Adam Neumann’s latest…
NYC Co‐working Spaces
Herahub, San Diego Paragraph, New York
Work Cottage, Grand RapidstheOffice, Santa Monica
Co‐creation space: Quirky
Suburban Workplace: Facebook’s Garage
Frank Gehry: Starchitect
The New Knowledge Campus: NVIDIAg p
Google Campus
Office as Laboratory
Office as Spacecraft
Arriving@iMeccag@
Innovation & Creativity
Welcome to Gensler’s Concept of HackingWelcome to Gensler s Concept of Hacking
Hacking the Office Building Box
Work on a Cruise Ship
Sustainable Initiatives
Bullitt Center Seattle
Sustainable & PM
Sociometrics
Benchmarking
IPD
Manhattan Analytics
“Experience Factor”
Experiential ‐ Buzz
Experiential Las Vegas
The Planet…Loc IQ
Who owns all of this?
FM CRE CoreNetZurich $$
HRChiefDigitalOfficerOfficer
GartnerCase4space
CoreNet Super Nucleus
10 Workplace Trends
• Gamification and the future of Work (VIMtrek)Th i ti f (li id )• The consumerization of space (liquidspace)
• Return to emphasis on individual work space• Compression of space per person (now 151sf)Compression of space per person (now 151sf)• Performance & innovation become choice-driven• The end of command-and-control• We cannot innovate in isolation• HR is in the driver’s seat (employee development)• Leadership and the shift from physical to mental space• Leadership and the shift from physical to mental space• Measuring workplace ROI in real terms (Gensler’s Human
Calculator workplace productivity app)
Gartner Research
• “Designing New Office Workspaces for the Year 2020”
• “Leverage Design Ethnography to Boost Enterprise S i l N t ki S ”Social Networking Success”
• Maverick Research: “Pivoting from Silicon Systems to Human Systems: The New IT Charter ”to Human Systems: The New IT Charter.”
(IT) determine which technology changes are most likely to hit Your enterprise and begin evaluating their impact on your facility design”
IT Groups…come closest to having a charter to STRATEGICALLY
Your enterprise and begin evaluating their impact on your facility design
p gHelp the business improve the return on people investments.”
Barry Varcoe, CREy
Zurich FinancialZurich Financial
Who owns all of this?
Workspace StrategistWorkspace Strategist
Facility Management Work
VirtualWorkspaceg Work
and Worker
PhysicalyWorkspace
OfficeBuilding
Suburbs City
Planet
It i t !!!!It is up to you!!!!
… Urban ObservatoryUrban Observatory
Bill Mitchell, MIT Media Lab