Post on 16-Jan-2016
5-5-11Copyright Copyright © © 2007 Pearson Education Canada2007 Pearson Education Canada
Chapter 5Chapter 5
ACCOMMODATIONSACCOMMODATIONS
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Lodging TimelineLodging Timeline• Roman Empire – road building – lodging for Roman Empire – road building – lodging for
soldiers and citizenssoldiers and citizens
• Crusades – monasteries / followed by innsCrusades – monasteries / followed by inns
• Railroad expansion – hotels, innsRailroad expansion – hotels, inns
• The Car – tourist courts / motelsThe Car – tourist courts / motels
• 1958+ - hotel development around airports1958+ - hotel development around airports
• 1980s – more global business – city hotels 1980s – more global business – city hotels boomedboomed
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Guests with DisabilitiesGuests with Disabilities• Growing market especially with the aging Growing market especially with the aging
of baby boomersof baby boomers• How must rooms be designed to facilitate How must rooms be designed to facilitate
these guests?these guests?– SizeSize– Bathrooms accessible to wheelchairs with roll-Bathrooms accessible to wheelchairs with roll-
in showers/tubs, in showers/tubs, – Grab barsGrab bars– Good lightingGood lighting– Instructions very legible and also available in Instructions very legible and also available in
BrailleBraille
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Types of AccommodationsTypes of Accommodations• MotelsMotels
• Condominiums and time-sharesCondominiums and time-shares
• Dude ranchesDude ranches
• Bed and Breakfasts (B&Bs)Bed and Breakfasts (B&Bs)
• InnsInns
• ResortsResorts
• HostelsHostels
• CampgroundsCampgrounds
• HotelsHotels
Hotels
Inns
Waverley Inn
Inn on the Lake
Garden South Park Inn
Bed & Breakfasts
Seawatch B&B
The Verandah
Blockhouse Hill
Hostels
HI - Halifax
Dude Ranches
Three Bars Ranch, BC
Big Blue Ranch and Lodge, Nebraska
Campgrounds
Resorts
White Point Beach Resort
Liscombe Lodge Resort
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Lodging Ownership & Lodging Ownership & OrganizationOrganization
• 4 main types of ownership:4 main types of ownership:– Private ownershipPrivate ownership– Corporate chainCorporate chain– Franchise chainFranchise chain– Management contractManagement contract
• PrivatePrivateMoonlight Beach Inn, Kenora B&B, White Moonlight Beach Inn, Kenora B&B, White Point Beach ResortPoint Beach Resort
• CorporateCorporateCrowne Plaza, Four Points Sheraton, MarriottCrowne Plaza, Four Points Sheraton, Marriott
• FranchiseFranchiseHampton Inn, Country Inn, Hilton, Ramada, Hampton Inn, Country Inn, Hilton, Ramada, Super 8, WestinSuper 8, Westin
• Management ContractManagement ContractPacrim Hotels: Super 8, Best Western, Pacrim Hotels: Super 8, Best Western, Holiday Inn, Radison SuiteHoliday Inn, Radison SuiteChoice Hotels: Comfort Inn, Quality Inn, Choice Hotels: Comfort Inn, Quality Inn, EconolodgeEconolodge
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Organization Organization
• Depends on size and type of Depends on size and type of ownershipownership
A smaller property, might only hire A smaller property, might only hire housekeepers with the owner doing housekeepers with the owner doing most of the other workmost of the other work
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Many hotels require a large staffMany hotels require a large staff
Front of the Front of the HouseHouse- Front office- Front office- Food & Beverage- Food & Beverage- Housekeeping- Housekeeping- Customer servicesCustomer services- CateringCatering
Back of the Back of the HouseHouse– AdministrationAdministration– Sales and Sales and
MarketingMarketing– AccountingAccounting– EngineeringEngineering
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Accommodation Accommodation TerminologyTerminology• SingleSingle
• DoubleDouble
• TwinTwin
• Double doubleDouble double
• SuiteSuite
• Hospitality suiteHospitality suite
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Accommodation Terminology Accommodation Terminology cont’dcont’d
• Rack rateRack rate
• Weekend rateWeekend rate
• Corporate rateCorporate rate
• Family planFamily plan
• Day rateDay rate
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More Accommodation More Accommodation terminologyterminology
• OverbookingOverbooking• Walking or Farming OutWalking or Farming Out• Economy/budgetEconomy/budget• Mid-scaleMid-scale• UpscaleUpscale• Luxury/deluxeLuxury/deluxe
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Canada Select Canada Select AccommodationsAccommodations