Post on 08-May-2017
NatyBir 2009
Standard Phrases Standard Phrases
for Business emailsfor Business emails
NatyBir 2009
Making ReferenceMaking Reference
NatyBir 2009
ü"With reference to your email,…"
ü"In response to your email, I can confirm..."
ü""With regard to your memo, I..."
ü"Following our phone conversation, I....."
ü"I am writing with reference to your enquiry."
ü"Thank you for your email."
NatyBir 2009
Replying to a requestReplying to a request
NatyBir 2009
ü"As you requested, I am enclosing a brochure
about our adventure holidays."
ü"As you suggested, I am sending you my CV."
ü"In answer to your enquiry, I am enclosing
information which I hope will be useful to you."
ü"As promised, I am sending you the..."
NatyBir 2009
Making reference to something your Making reference to something your reader knowsreader knows
NatyBir 2009
ü"As you may already know / have heard, the
Production Division is merging with… “
ü" As you probably know, the company is going
through a downsizing process… "
ü
NatyBir 2009
Informing someoneInforming someone
NatyBir 2009
ü"I am writing to inform you that..."
ü"Please be advised that..."
ü"I am writing to advise you that...“
ü" Just to let you know… "
ü" A quick note to tell you… "
NatyBir 2009
Asking for Information or AdviceAsking for Information or Advice
NatyBir 2009
ü"I am writing to enquire about ...."
ü"Please could you give me the necessary details
concerning ...?"
ü"I would be grateful for your advice concerning..”
ü"I would appreciate your advice on ...“
üI’d like some information about…“
NatyBir 2009
Explaining and ClarifyingExplaining and Clarifying
NatyBir 2009
ü"I am writing to explain ..."
ü"I would like to clarify certain points regarding...”
ü"I would like to take this opportunity to
clarify ...“
ü"Here’s some information about…"
ü"Just to clarify…"
NatyBir 2009
ApologisingApologising
NatyBir 2009
ü"Please accept our apologies for this misunderstanding."
ü"We apologise for our mistake and we would like to take
this opportunity to assure you that it will not happen
again.“
üSorry for…
üSorry about…
üWe’re very sorry that…
NatyBir 2009
Asking for ActionAsking for Action
NatyBir 2009
ü"I would be grateful if you could send me...”
ü"I would be grateful if this matter could be
resolved..."
ü"I would appreciate further information on …“
ü" Please could you give me… "
ü" Please send me… "
NatyBir 2009
Offering HelpOffering Help
NatyBir 2009
ü"Please do not hesitate to contact me if I can be
of further assistance."
ü"If you would like any more information, please do
not hesitate to contact me on…"
ü"Please feel free to contact me again if I can be of
further assistance."
NatyBir 2009
Expressing UrgencyExpressing Urgency
NatyBir 2009
ü"As this matter is now urgent, we would
appreciate a prompt reply."
ü"We look forward to hearing from you at your
earliest convenience.“
üPlease get back to me asap.
üPlease reply asap.
ü