Post on 09-Feb-2022
Laying the foundations of
career success
Including options for:Financial Planning
BancassuranceInvestment Planning
General InsuranceCustomer Service in Insurance
International qualifications
2014 Information for candidates
www.cii.co.uk
A CENTURY OF PROFESSIONALISM
Join an international community of professionals who are supporting their studies and career aspirations through membership of the CII
As a member you will enjoy the following exclusive benefits and ongoing career support:
• Access to an online library of insurance services publications, reports and documents to support your studies and performance in the workplace
• Market news and updates from our award-winning membership magazine, The Journal
• Discounts on qualifications and learning materials – saving up to 22%
• Professional designation upon completion of your qualification, demonstrating your knowledge and technical capability
• Continuing Professional Development (CPD) scheme to keep your knowledge current and compliant
For more information and to join, visit:
www.cii.co.uk/joinOr call +44 (0)20 8989 8464
Annual membership from £36
cont
ents 2 International qualifications
•Selectingyourentryroute •AwardinFinancialPlanning •AwardinBancassurance •AwardinInvestmentPlanning •AwardinGeneralInsurance •AwardinCustomerServiceinInsurance
•CertificateinInsuranceandFinancialServices
•WhyshouldIsitanAwardqualification?
•IsanAwardqualificationsuitableforme?
6 What does each Award involve? •Entryrequirements •Completionrequirements •StudyingforanAward
8 What does each Award cover? •Awardstreatedasequivalent
10 Important deadlines/Exam timetable/ Entering your chosen qualification
12 Costs, fees and refunds
14 Entering for an Award: Important information
17 Application form
Contacting the CIIIfyouhaveanyqueriesregardingthequalificationsinthisbrochurepleasecontactCustomerService.
TheCIIiscommittedtodeliveringafirst-classserviceand,tothisend,wewelcomefeedbackonanyaspectofyourrelationshipwithourorganisation.
Pleaseforwardanyviewsyoumayhaveontheserviceyoureceive,whethertheyarepositiveorotherwise.
Wetakeallsuchcommentsseriously,answerthemindividually,andusethemtohelpensurethatwecontinuallyimprovetheserviceweprovide.
Customer Service42–48HighRoad,SouthWoodford,LondonE182JPtel: +44(0)2089898464fax: +44(0)2085303052email: customer.serv@cii.co.ukwebsite: www.cii.co.uk
Asthepremierprofessionalbodyforthefinancialservicesprofession,theCIIpromoteshigherstandardsofintegrity,technicalcompetenceandbusinesscapability.
Withover110,000membersinmorethan150countries,theCIIistheworld’slargestprofessionalbodydedicatedtothissector.
SuccessinCIIqualificationsisuniversallyrecognisedasevidenceofknowledgeandunderstanding.MembershipoftheCIIsignalsadesiretodevelopbroadprofessionalcapabilityandsubscribetothestandardsassociatedwithprofessionalstatus.
TheCIIworkswithbusinessestodevelopbespoke,company-widesolutionsthatensurecompetitiveadvantagebyenhancingemployees’technicalandprofessionalcompetence.
Individually,CII’smembersareabletodrivetheirpersonaldevelopmentandmaintaintheirprofessionalstandingthroughanunrivalledrangeoflearningservicesandbyadheringtotheCII’sCodeofEthics.
www.cii.co.uk
The Chartered Insurance Institute (CII)Professionalism in practice
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International qualifications
Theimportanceofprofessionalqualificationsforfinancialservicesandinsurancestaffhasrisensharply.Advisersandagentsarethefocusofparticularattentionasgovernmentsworldwideseektodriveupthestandardofadviceandproductrecommendation.
Acrosstheworld’sfinancialservicesandinsurancemarkets,greaterimportanceisbeingplacedonmonitoringthebehaviourofemployees.Thereisalsoagrowingexpectationonthepartofconsumersandregulatorsthatfinancialadvisersandinsuranceagentsshouldhaveappropriateskillsanddemonstrateaprofessionalapproach.
Inresponsetothis,theCharteredInsuranceInstitute(CII)offersarangeofqualificationsforthoseworkinginbothregulatedandnon-regulatedenvironmentsoutsidetheUK.
Thisincludes:
•AwardinFinancialPlanning
•AwardinBancassurance
•AwardinInvestmentPlanning
•AwardinGeneralInsurance
•AwardinCustomerServiceinInsurance
• CertificateinInsuranceandFinancialServices
Informationoneachqualification,includingdetailsofsuitabilityandcontent,canbefoundinthisbrochure.
CIIqualificationshavebeencompletedbyinsuranceandfinancialservicespractitionersinover150countries,confirmingtheiruniversalappeal.
Inadditiontothequalificationsdetailedinthisbrochure,theCIIoffersarangeofinsuranceandfinancialservicesqualifications,includingoptionsatCertificate,DiplomaandAdvancedDiplomalevels.
Thesemarket-ledqualificationscaterforalllevelsofknowledgeandexperienceandenjoyahighlevelofacclaimamongprofessionalsandorganisationsworldwide.
FurtherinformationonCIICertificate,DiplomaandAdvancedDiplomainsuranceandfinancialservicesqualificationscanbefoundatwww.cii.co.uk/qualificationswhereyoucandownloadinformationforcandidates’brochures(alsoavailablefromCustomerService).
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view Selecting your entry route Promoting professionalism A world of choice
DesignedforfinancialadvisersandinsuranceagentsworkingoutsidetheUK,thissingle-unitqualificationisparticularlysuitableforthoseworkingoutsideabankenvironment.
Itprovidesasolidgroundinginthecorefinancialandlifeassuranceproductsandoffersguidanceonwhatconstitutesprofessionalpractice,therebyprovidingaframeworkforethicalbehaviour.
Seepage8forfurtherinformationonwhatyouwilllearn.
Withalmost9,000holderstodateacross8countries,theAwardinFinancialPlanningisthebenchmarkqualificationforthissector.
Uponcompletion,CIImembersareeligibletousethedesignation‘CII(Award)’.ContinuingProfessionalDevelopmentrequirementsapply.
TheAwardinFinancialPlanningalsosupportsongoingprofessionaldevelopmentas,onpassingtheexam,youwillholdoneofthethreeAwardsneededtocompletetheCertificateinInsuranceandFinancialServices.
Youwillalsogain15Certificate-levelcreditsthatcanbeusedtowardscompletionoftheCII’shigher-levelqualifications(subjecttocompletionrequirements).
Note:AdvisersinHongKongmayknowthisAwardastheFinancialAdvisersInternationalQualification(orFAIQ).HoldersofFAIQwillnotgainadditionalcreditsbysittingtheAwardinFinancialPlanning.
Award in Financial Planning
CIIqualificationsarerecognisedacrosstheglobalfinancialservicesandinsurancesectorasevidenceofcommitment,knowledgeandunderstanding.So,whetheryouworkinfinancialadvice,insurance,orboth,completingaCIIAwardqualificationcanmakearealdifferencetoyourcareer.
Candidatescanchoosefromanumberofoptions.Thechoicesyoumakewilldependonyourcurrentlevelofknowledgeandtheareaofthemarketyouoperatein.
Financial adviceTherearetworoutesforthoseprovidingfinancialadvicetoclients:
• Route 1–BeginwitheithertheAward in Bancassurance(forthoseworkinginthebankingsector),ortheAward in Financial Planning(forthoseworkingforotherprovidersoffinancialadvice).Bothofthesesingleunitqualificationsdelivertheessentialknowledgeneededbyanyonegivingfinancialadvice.
AfterthisyoucanprogresstotheAward in Investment Planning,thenextstepindevelopingyourknowledgeandunderstandingofinvestments.
• Route 2–Ifyouareanexperiencedfinancialadviserwhoalreadyhasasolidunderstandingoffinancialadviceprinciplesandproducts,andwanttodevelopyourknowledgeofinvestments,youmayenterdirectlyfortheAward in Investment Planning.
InsuranceIfyouadviseoninsuranceproducts,orhaveaspirationstodoso,theAward in General Insuranceprovidesanidealstartingpointfordevelopingyourknowledgeandunderstanding.
FromthisyoucanprogresstotheAward in Customer Service in Insuranceifyouareinacustomer-facinginsurancerole,theAward in Bancassuranceifyouworkinabankenvironmentandalsoprovidefinancialadvicetoclients,ortheCertificate in Insurance,ifyouwanttobroadenyourknowledgeofinsurance.FormoreontheCertificateinInsurancegotowww.cii.co.uk/cert-insurance
Financial advice and insurance CandidateswhoprovidefinancialadviceandalsoactasinsuranceagentsareabletofollowadedicatedstudypathwhichleadstothecompletionoftheCertificate in Insurance and Financial Services.Seeoverleafforfurtherdetails.
Thissingle-unitqualificationisdesignedspecificallyfornon-UKfinancialadvisersandinsuranceagentsworkinginthebankingsector.
Itprovidesasolidgroundingintherelevantcorefinancial,lifeassuranceandinsuranceproducts,andoffersguidanceonwhatconstitutessoundprofessionalpractice,therebyprovidingaframeworkforethicalbehaviour.
Seepage8forfurtherinformationonwhatyouwilllearn.
Uponcompletion,CIImembersareeligibletousethedesignation‘CII(Award)’.ContinuingProfessionalDevelopmentrequirementsapply.
Award in BancassuranceTheAwardinBancassurancealsosupportsongoingprofessionaldevelopmentas,onpassingtheexam,youwillholdoneofthethreeAwardsneededtocompletetheCertificateinInsuranceandFinancialServices.
Youwillalsogain15Certificate-levelcreditsthatcanbeusedtowardscompletionoftheCII’shigher-levelqualifications(subjecttocompletionrequirements).
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International qualifications
Why should I sit an Award qualification?CII Award qualifications deliver many advantages:
• HoldingaCIIqualificationdifferentiatesyoufromotheradvisersandinsurancepractitioners,providingacompetitiveedge.
• EachAwardqualificationentrycomesasacompletepackageforasinglefee:studytext,examinationguideandexaminationsitting.
• TheAwardqualificationseachprovide15(or10inthecaseoftheAwardinInvestmentPlanning)Certificate-levelcreditstowardscompletionoftheCII’shigherlevelqualifications(subjecttocompletionrequirements).
• Dependantuponyourselectedqualificationyouwillgain:
–anintroductiontothefundamentalsoffinancialadvice,productsandprofessionalconduct(includingafocusonbancassurancewhererequired);
–specialistinvestmentknowledge;and/or
–thefundamentalsofinsurance(includingafocusoncustomerserviceskillswhererequired).
• Embarkingonstudywilldemonstrateyourcommitmenttolearninganddevelopment.Thesearetheessentialstartingpointsforanyonewhoisseriousaboutacareerinfinancialservicesand/orinsurance.
• Thesequalificationsfocusonthecoreprinciplesoffinancialadviceand/orinsuranceproductsandprofessionalconduct,makingthemuniversallyrelevant.
• Uponcompletionyouareentitledtousethedesignation‘CII(Award)’ifyouareaCIImember,providingameansofdemonstratingeducationalachievementtothepublicandtopeers.ContinuingProfessionalDevelopmentrequirementsapply.
• UponcompletionofthreespecifiedAwardqualifications,youwillbeawardedtheCertificateinInsuranceandFinancialServices(seeaboveforfurtherdetails).IfyouareaCIImemberyouwillbeeligibletousetheindustryrespecteddesignation‘CertCII’.ContinuingProfessionalDevelopmentrequirementsapply.
ForthosecandidatesoutsidetheUKworkinginfinancialadviceandinsurance,oraspiringtoworkinboth,theCIIoffersadedicatedstudypathwaywhichcomprisesexistingAwardqualificationsandresultsinthecompletionoftheCertificateinInsuranceandFinancialServices.
TheCertificateoffersasolidgroundingacrossabroadrangeofareasandisawardeduponcompletionofthreeAwardsfromthefollowingfouroptions:
• AwardinGeneralInsurance;
• AwardinCustomerServiceinInsurance;
• AwardinFinancialPlanningorAwardinBancassurance;
• AwardinInvestmentPlanning.
CIImembersarealsoeligibletousethedesignation‘CertCII’.ContinuingProfessionalDevelopmentrequirementsapply.
Certificate in Insurance and Financial Services
Award in General InsuranceThissingle-unitqualificationisidealforthosestartingtheircareersintheinsurancesectoroutsidetheUK.Ithelpsdevelopabasicunderstandingofinsuranceprinciples,proceduresandproducts.
Seepage8forfurtherinformationonwhatyouwilllearn.
Uponcompletion,CIImembersareeligibletousethedesignation‘CII(Award)’.ContinuingProfessionalDevelopmentrequirementsapply.
TheAwardinGeneralInsurancealsosupportsongoingprofessionaldevelopmentas,onpassingtheexam,youwillholdoneofthethreeAwardsneededtocompletetheCertificateinInsuranceandFinancialServices.
Youwillalsogain15Certificate-levelcreditsthatcanbeusedtowardscompletionoftheCII’shigher-levelinsurancequalifications(subjecttocompletionrequirements),includingtheCertificateinInsurance,forwhichyouwillhavesatisfiedthecompulsoryunitcompletionrequirement.
Thissingle-unitqualificationisdesignedforthoseworkingincustomerfacingrolesininsuranceoutsidetheUK.Ithelpsbuildtheskillsandknowledgerequiredtodeliverexcellentcustomerservice.
Seepage8forfurtherinformationonwhatyouwilllearn.
Uponcompletion,CIImembersareeligibletousethedesignation‘CII(Award)’.ContinuingProfessionalDevelopmentrequirementsapply.
TheAwardinCustomerServiceinInsurancealsosupportsongoingprofessionaldevelopmentas,onpassingtheexam,youwillholdoneofthethreeAwardsneededtocompletetheCertificateinInsuranceandFinancialServices.
Youwillalsogain15Certificate-levelcreditsthatcanbeusedtowardscompletionoftheCII’shigher-levelinsurancequalifications(subjecttocompletionrequirements),includingtheCertificateinInsurance.
Award in Customer Service in Insurance
Thissingle-unitqualificationisdesignedtohelpexperiencedadvisersoutsidetheUKdevelopanddemonstratetheirknowledgeofinvestmentproducts.Italsooffersguidanceonwhatconstitutessoundprofessionalpractice,therebyprovidingaframeworkforethicalbehaviour.
Seepage8forfurtherinformationonwhatyouwilllearn.
YoumaywishtoenterfortheAwardinInvestmentPlanningifyoualreadyhaveagoodunderstandingoffinancialadviceprinciplesandproducts,gainedintheworkplaceorbyfirstcompletingtheAwardinFinancialPlanningorAwardinBancassurance.
Uponcompletion,CIImembersareeligibletousethedesignation‘CII(Award)’.ContinuingProfessionalDevelopmentrequirementsapply.
TheAwardinInvestmentPlanningalsosupportsongoingprofessionaldevelopmentas,onpassingtheexam,youwillholdoneofthethreeAwardsneededtocompletetheCertificateinInsuranceandFinancialServices.
Youwillalsogain10Certificate-levelcreditsthatcanbeusedtowardscompletionoftheCII’shigher-levelqualifications(subjecttocompletionrequirements).
Award in Investment Planning
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What does each Award involve?
Entry requirementsTherearenoformalentryrequirementsforanyCIIAwardqualification,sotheyareopentoanyoneworkinginfinancialservicesorinsurance,irrespectiveofexperienceoreducationalbackground.
Note:TheAwardinInvestmentPlanningdoesrequireyoutoalreadyhaveagoodunderstandingoffinancialadviceprinciplesandproducts.
Completion requirementsTocompleteaCIIAwardqualification,youmuststudyasinglestudytextandthenpasstheassociatedexam.
Studying for an AwardTherecommendedminimumstudyhoursareshowninthetableopposite(thesewillvaryaccordingtoyourexperienceandability).
Thenominalpassmarksarealsoshown,however,theactualpassmarksmayvaryslightlyovertimetoensurethatthepassstandardremainsconstant.
Twice-yearlypaper-basedexamsessionsareavailableinAprilandOctober.Getthedatesforyourdiaryonpages10–11.
The complete package EnrolmentforaCIIAwardincludeseverythingyouneedforasinglefee:
•studytext
•examinationguide
•examentry.
Seepage13forenrolmentfees.
Thestudytextcoverstheexamsyllabusinastraightforwardanduser-friendlyformat,andincludesexamples,keypointsummariesandself-testquestions.
Theexamguideincludesaspecimenexampaperandhintsandtipsonhowtopass.
Training courseTosupportstudyfortheAwardinFinancialPlanning,andtoimprovethechancesoffirsttimeexamsuccess,theCIIhasdevelopedaonedayrevisioncourse.
Wewillrunthiscourseanywhereintheworldsubjecttoaminimumattendanceofeightcandidates.Subjecttodemand,theCIIwillalsoconsiderdevelopingonedayrevisioncoursesfortheAwardsinBancassurance,InvestmentPlanning,GeneralInsuranceandCustomerServiceinInsurance.
TofindoutmorepleasecontactFace-to-FaceTrainingon+44(0)2072833117,orviaemailonface-to-facetraining@cii.co.uk
Qualification Credits and level
Study hours
Package contents Exam format Nominal pass mark
Exam sessions
Results
AwardinFinancialPlanning
15–Certificate
60 •Studytext
•Examguide
•Firstexamentry
2hourexamcomprising75multiplechoicequestions(MCQs)
70% Apr/Oct 5weeks
AwardinBancassurance
15–Certificate
60 •Studytext
•Examguide
•Firstexamentry
2hourexamcomprising75MCQs
70% Apr/Oct 5weeks
AwardinInvestmentPlanning
10–Certificate
60 •Studytext
•Examguide
•Firstexamentry
1hourexam.42MCQsand2casestudieseachcomprising4MCQs
70% Apr/Oct 5weeks
AwardinGeneralInsurance
15–Certificate
50 •Studytext
•Examguide
•Firstexamentry
2hourexamcomprising100MCQs
70% Apr/Oct 5weeks
AwardinCustomerServiceinInsurance
15–Certificate
50 •Studytext
•Examguide
•Firstexamentry
90minuteexam.10casestudiescomprising50MCQs
70% Apr/Oct 5weeks
What does each Award involve?
Is an Award qualification suitable for me?TheAwardqualificationsareopentoanyoneworkingintheinsuranceandfinancialservicessectorirrespectiveofeducationalbackgroundorexperience.
InagrowingnumberofterritoriestheAwardsmeettheregulatoryqualificationrequirementsrelevanttoadvisers.Inothernon-regulatedenvironmentstheyfrequentlyprovideadevelopmentpathwaywherenolocaleducationalandprofessionalprovisionisavailable.
Awardsuitability:
Award in Financial Planning • Non-UKfinancialadvisersandinsurance
agentsworkingoutsidethebankingsector.
• Non-UKfinancialadvisersneedingtosatisfytheminimumoperatingstandardssetbyalocalregulator.
Award in BancassuranceNon-UKfinancialadvisersandinsuranceagentsworkinginthebankingsectorandoperatingineitheraregulatedornon-regulatedenvironment.
Award in Investment Planning Experiencednon-UKfinancialadvisersandinsuranceagentsadvisingon,oraspiringtoadviseon,investmentplanning.TheseindividualswillusuallyholdoneormoreoftheotherAwardqualifications.
Award in General Insurance• Non-UKinsurancepractitionersatthe
startoftheircareerorseekingtobuildonexistingknowledgethroughformalstudy.
• Non-UKinsurancepractitionersneedingtosatisfytheminimumoperatingstandardssetbyalocalregulator.
Award in Customer Service in Insurance• Non-UKinsurancepractitionersatthe
startoftheircareer.
• Customerfacingstafforthoselookingtomoveintosucharole.
• Salessupportandclaimssettlementstaffwithinintermediariesandproviders.
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What does each Award cover?
What does each Award cover? Awards treated as equivalentDuetotheextentofsyllabusoverlap,certaincombinationsofAwards/unitswillresultinonlyoneawardofcredits.Thoseaffectedareshowninthetableontheright.
Award/unit title Credits and level Award/unit title Credits and level
AwardinFinancialPlanning
15–Certificate AwardinBancassurance 15–Certificate
TheAwardinGeneralInsurance
15–Certificate (IF1)Insurance,legalandregulatory*
15–Certificate
TheAwardinCustomerServiceinInsurance
15–Certificate (IF9)Customerserviceininsurance*
15–Certificate
We firmly believe that enhancing technical skills and capability are key to the provision of professional advice and helping to raise standards in the insurance industry in the Middle East region.
At Nexus, we encourage and support all our people to complete CII qualifications and are working towards making completion of both the Award in Financial Planning and Award in Investment Planning mandatory for all our advisers.
Together, the two awards provide the necessary grounding to develop sound professional practice and, ultimately, a better service for our customers.
Mahmoud Nodjoumi FounderandChairman,NexusGroup
CIIexamsarebasedonthepublishedsyllabuses,whichareinthemselvesimportantaidstoexampreparationandrevision.Itisessentialthatyoufamiliariseyourselfwiththesebeforecommencingstudy.
Thesesetoutthelearningoutcomesforeachunit,whichdefinewhatyoushouldknowbytheendofthecourseofstudy.
SummarysyllabusesforallfiveAwardqualificationsareprovidedbelow.Toobtainfullsyllabusesfreeofcharge,visitwww.cii.co.uk/qualifications
Award in Financial PlanningAttheendofthisunit,candidateswillbeabletodemonstratetheirknowledgeandunderstandinginthefollowingareas:
• theclient’sneeds
• thefact-findingprocess
•goodpractice
•protectionproducts
•savingsandinvestmentproducts
•pensionproducts.
Award in BancassuranceAttheendofthisunit,candidateswillbeabletodemonstratetheirknowledgeandunderstandinginthefollowingareas:
• mainelementsofthefinancialservicesandinsuranceindustryasitrelatestotheBancassurancesector
• themaininsuranceproducts
•savingsandinvestmentproducts
• retirementplanningproducts
• theimportanceoftheclientfactfindandhowtoidentifyclientneeds
•whatconstitutesgoodclientpractice
• ethicalconsiderationsofafinancialadviser.
Award in Investment PlanningAttheendofthisunit,candidateswillbeabletodemonstratetheirknowledgeandunderstandinginthefollowingareas:
• mainmacro-economicfactorsthatimpactuponinvestmentreturns
• cashdepositinvestments,governmentsecuritiesandcorporatebonds
•equitybasedinvestmentproducts
•propertyinvestment
• collectiveinvestmentproductsandalternativeinvestments
• therisksfacedbyinvestorsandtheimportanceofassetallocationintheinvestmentprocess
• ethicalconsiderationsofafinancialadviser.
Award in General Insurance Attheendofthisunit,candidatesshouldbeabletodemonstratetheirknowledgeandunderstandinginthefollowingareas:
•basicprinciplesofinsurance
• mainlegalprinciplesrelatedtoinsurancecontracts
• mainregulatoryprinciplesrelatedtoinsurancebusiness
•keyelementstoprotectconsumers
• keyaspectsofethics,corporategovernanceandinternalcontrols.
Award in Customer Service in InsuranceAttheendofthisunit,candidateswillbeabletodemonstratetheirknowledgeandunderstandinginthefollowingareas:
• howtofulfilcustomerrequirementsintheinsurancesector
• theimportanceofcustomerfeedbacktoimproveserviceintheinsurancesector
• theimportanceofgoodcommunicationtomaintainandbuildclientrelationshipsintheinsuranceindustry
• howtodealwithconflictwithinaninsuranceenvironment
• theimportanceofkeepingaccurateandconfidentialrecordswhendealingwithcustomers
• howtomanageownworkloadandtimetomeetbusinessrequirementsandtimescales
• howtoworkwithotherstoachieveteamandorganisationalobjectives
• thesalesprocess
• howtoincreasesalesactivities.
*Note:TheseunitsformpartoftheCertificateinInsurance(www.cii.co.uk/cert-insurance)
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April 2014 exams October 2014 exams
ClosingdateforyourexamentryandpaymenttoreachtheCII•Atnormalfees (changestoexamentries,etc.notacceptedafterthesedates)
26Feb14 03Sep14
•Atlateentryfee 21Mar14 26Sep14
Examentryconfirmation* Despatchedwithinsevenworkingdaysfromreceiptofapplicationform
Receiveyourexamadmissionpermit* Despatchedtendaysbeforetheexamsbeginorsixweeksfornon-UKapplicants
Sitexams 07Apr14 13Oct14
Examresultsreleased**onlinewww.cii.co.uk/resultsandposted
Resultsaresentby1stclasspostfromtheUKonthedateshown.Pleaseallow14daysfordeliverytoanon-UKaddress
16May14 21Nov14
Entryforthenextexam Youdonothavetowaitforyourresultsbeforeenteringforanexaminthenextsession
Important deadlinesThefollowinginformationisapplicabletoAwardexamsin2014.
* PleasecontactCustomerServiceifyoudonotreceivethese.Whenyoureceiveyouradmission permit you MUST readitinfullandcheckwhetheranychangehasbeenmadeinthedateortimeoftheexamforwhichyouhaveenteredandthattheexamshownonyourpermitistheonethatyouintendtosit.IfthereisanydiscrepancyyoushouldcontactCustomerServiceimmediately.
Important note:BytakingaCIIexamyouareagreeingtotheregulationsdetailedontheadmissionpermitaswellasthoseatwww.cii.co.uk/exampolicies
** ToaccessyourresultsonlineyouwillneedtobeloggedintotheCIIwebsiteusingyourCIIPermanentIdentityNumber(PIN)andpassword.
Entering your chosen qualification
Exam timetable ThefollowingdatesandtimesapplytoAwardexamsin2014.TheCIIreservetherighttomakechangestothepublisheddateswherenecessary.
Award Date Time
AwardinFinancialPlanning 07Apr 16.30
13Oct 16.30
AwardinBancassurance 07Apr 13.00
13Oct 13.00
AwardinInvestmentPlanning 07Apr 09.30
13Oct 09.30
AwardinGeneralInsurance 07Apr 09.30
13Oct 09.30
AwardinCustomerServiceinInsurance 07Apr 13.00
13Oct 13.00
Therearethreewaystoenterforyourchosenqualification:
1.Onlineatwww.cii.co.uk/qualifications
2.Phoneon+44(0)2089898464
3.Post/faxusingtheapplicationformatthebackofthisbrochure.
Pleaseallow21daysfromourreceiptofyourorderfordeliveryofyourstudymaterials.
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sCII membershipForthosecandidateswishingtobecomeCIImembers,oneofthesubscriptionfeesshownoppositeispayable,inadditiontoaone-off£37admissionfee.
*Adiscountedmembershipfeeof£36isavailableforindividualsresidinginthefollowingcountries:
All fees apply 01 Jan 2014–31 Dec 2014.
Costs, fees and refunds
Study materials and exam entry feeThepricesoppositecoverthestudytext,examinationguideandoneexamentry,andapplytoexamentriesreceivedbeforethenormalclosingdate.
Change of session or centre feeChangesmustberequestedbeforetherelevantclosingdateforexamentryatnormalfee.Multiplechangeswillbecoveredbyasinglefeeprovidedtheyaresubmittedtogether.
Afterthefinalclosingdate(atnormalfee)nochanges,apartfromyouraddressor
Exam re-sit
Afghanistan,Armenia,Bangladesh,Benin,Bhutan,Bolivia,BurkinaFaso,Burundi,Cambodia,Cameroon,CapeVerde,CentralAfricanRepublic,Chad,China,Comoros,Congo(Dem.Republicof),Coted’Ivoire,Djibouti,Egypt,ElSalvador,Eritrea,Ethiopia,Gambia,Georgia,Ghana,Guatemala,Guinea,Guinea-Bissau,Guyana,Haiti,Honduras,India,Indonesia,Kenya,Kiribati,Korea(Dem.Peo.Rep.of),Kosovo,Kyrgyzstan,LaoPeople’sDemocraticRep.,Lesotho,Liberia,Madagascar,Malawi,Mali,Mauritania,Micronesia,Mongolia,Morocco,Mozambique,Myanmar,Nepal,Nicaragua,Niger,Nigeria,Pakistan,PapuaNewGuinea,Paraguay,Philippines,RepublicofMoldova,Rwanda,Samoa,SaoTomeandPrincipe,Senegal,SierraLeone,SolomonIslands,Somalia,SriLanka,Sudan,Swaziland,SyrianArabRepublic,Tajikistan,Tanzania(UnitedRep.of),Thailand,TimorLeste,Togo,Uganda,Ukraine,Uzbekistan,Vanuatu,Vietnam,WestBankandGaza,Yemen,Zambia,Zimbabwe.
International* – £52 per annum
Channel Isles – £72 per annum
ForAwardentriesreceivedafterthenormalclosingdate,uptotwoweeksbeforethesession,thenormalfeeispayabletogetherwithalateentryfeeof£81.Thisissubjecttospacebeingavailableattheexamcentre.
Change after entry £42name(whichmustbesupportedbyoriginalorcertifiedevidence),canbemadetoyourexamentry.Ifyouwishtowithdrawatthisstageyouwillnotreceivearefundexceptinthecaseofillness.
Absencefromanexamwithmedicalevidence(tobereceivedwithintwomonthsofthedateoftheexam),willenableyoutoapplyforyourentrytobetransferredtothenextavailablesession.
Qualification Package price
AwardinFinancialPlanning £185
AwardinBancassurance £185
AwardinInvestmentPlanning £105
AwardinGeneralInsurance £105
AwardinCustomerServiceinInsurance £105
Qualification Exam re-sit fee per entry
AwardinFinancialPlanningandAwardinBancassurance
£81
AwardinInvestmentPlanning,AwardinGeneralInsuranceandAwardinCustomerServiceinInsurance
£53
Post-results review of marking Furtherdetailsincludinganyfeespayablecanbefoundatwww.cii.co.uk/exampolicies
RefundsAll Award exams Cancellationofanexamentrybeforethefinal
closingdateatnormalfee:50% of exam entry fee (as stated in the ‘Exam re-sit’ section above)
All Award exams Absencefromexamwithmedicalevidence(tobereceivedwithintwomonthsofthedateoftheexam):
50% of exam entry fee or free entry to the next session (as stated in the ‘Exam re-sit’ section above)
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CII membership
1.IfyouarenotalreadyaCIImember,youcanbecomeamemberwhenyouenrolforanAwardqualification.MembershipoftheCIIisopentoanyonewholly/mainlyemployedorengagedinworkconnectedwiththefinancialservicesorinsuranceindustry.Ifyouwishtoapplyformembershipanditisnotclearfromyourapplicationformthatyouworkinfinancialservices,pleaseprovidebriefdetailsofthenatureofyourworkandtheproportionofyourtimespentonfinancialservicesorinsurancemattersonaseparatesheetofpaper.
Associated or affiliated institutes
2.Ifyouliveinanareawhereanassociatedoraffiliatedinstituteisestablished(seebelow)youshouldapplytothesecretaryoftheinstituteconcernedfordetailsoflocalmembership.AddressescanbeobtainedfromCustomerService.
Associated institutes:
Ireland(Cork,Dublin,Galway,Limerick,Sligo).
Overseas affiliated institutes:
Australia&NewZealand(AustralianCapitalTerritory;NewZealand{Auckland};NewSouthWales;NorthernTerritory;Queensland;SouthAustralia;Tasmania;Victoria;WesternAustralia);Bahamas;Barbados;Bermuda;Botswana;Canada(Ontario;Quebec);RepublicofChina;Cyprus;Egypt;UnitedArabEmirates;Fiji;France(Bordeaux);Germany;Ghana;Guyana;HongKong;India(Mumbai;Hyderabad);Indonesia;Jamaica;Kenya;Malawi(Blantyre;Lilongwe);Malaysia;Mauritius;Namibia;Netherlands(Rotterdam;Utrecht);Nigeria;Pakistan;PapuaNewGuinea;Philippines;Poland(Warsaw);SaudiArabia(Riyadh);StLucia;Singapore;SouthAfrica(CapeofGoodHope;Drakensberg;EastRand;EasternCape;FreeState;Gauteng{Johannesburg};Natal;NorthernGauteng{Pretoria};NorthernProvince{Pietersburg};TheBorder{EastLondon},TheLowveld);SriLanka;Tanzania;Trinidad&Tobago;Turks&Caicos;Uganda;WestAfrica(TheGambia);Zambia(Copperbelt{Ndola};Kitwe;Lusaka);Zimbabwe(Bulawayo;Harare).
Study option, revision aids and exam fees
3.Detailsofallapplicablefeesareincludedontheapplicationform.Paymentmustbemadebyoneofthemethodsshownontheform.
Inthecaseofbanktransfers,acopyofthestampedremittanceadviceshouldbesenttogetherwithyourapplicationformintheusualway.Fundsshouldberemittedto:
HSBCBankplc,CityofLondonBranch,60QueenVictoriaStreet,LondonEC4N4TR,UK
Sortcode:40-05-30
Accountnumber:22271044
Accountname:CharteredInsuranceInstitute
InternationalBankAccountNumber(IBAN):GB21MIDL40053022271044
BranchIdentifierCode:MIDLGB2141W
Pleasebesuretoquotethefollowing:
SWIFTcode:MIDLGB22
CIIPINoryournameanddateofbirth.
Toensurethatthetransferismade,youmustpayanychargesmadebyyourbanklocally,andbyourbankinLondon.
AllremittancesmustbeinSterling.
Thechargingoffeestoyourcarddoesnotinitselfguaranteeentrytotheexam.Anacknowledgementwillbesentwhenyourapplicationformhasbeenprocessed.
impo
rtant
info
rmat
ion Entering for an Award: Important information
Exam centres
4.Placesareallocatedonafirst-come,first-servedbasis.
Note:Occasionally,examinationsmayhavetobeheldatlocationsotherthanthoselistedabove.Pleaseremembertocheckyouradmissionpermittoconfirmalldetailsofyourexamination.
UK candidates
ExaminationsfortheAwardqualificationsdetailedinthisbrochureareintendedforcandidatesoperatingoutsidetheUKandarethereforenotavailabletositintheUK.
Copyright
5.AllCIIstudymaterialsarecopyrighted.Byplacinganorderyouundertaketousethematerialsforyourownpurposesonlyandnottosell,lendorgivethemtoanyoneelse.Anyformofcopyingofmaterialsisprohibited.
Delivery
6.FromthedateofreceiptbytheCIIofyourorderpleaseallow10dayswithintheUKor21daysoutsidetheUKfordeliveryofmaterials.
MaterialssentwithintheUKrequireasignature;pleaseensurethattherewillbesomeonetoacceptdeliveryattheaddressshownontheform.
Your right to cancel
7.InaccordancewithTheConsumerProtection(DistanceSelling)Regulations2000youhavearightofcancellationinrespectoftheProductsandServices,listedinthisbrochure,whichrightshall(subjecttotheRegulations)expiresevenworkingdaysfromthedayafterthedateonwhicheithertheproductsarereceivedbyyouoryourorderforservicesisacceptedbytheCII.Shouldyouwishtocancel,noticeshouldbesenttoCustomerService.Whereproductshavebeensuppliedtoyoupriortosuchcancellationtheymustbereturnedtous,intheconditioninwhichtheyweresuppliedtoyou,atyourexpense.Reimbursementforanymoniespaidbyyouwhichrelatetothecancellationwillbesenttoyouwithin30daysofreceivingthenoticeofcancellationorifproductsaretobereturnedtous,within30daysoftheirreceipt.
Additional terms and conditions
8.PleasenotethereareadditionaltermsandconditionswhichapplytoallpurchasesofgoodsorservicesfromtheCII/PFSwhichyouagreetobeboundbyuponcompletionofyourorder.Fulldetailscanbefoundatwww.cii.co.uk/exampoliciesandwww.cii.co.uk/tandc
Equal opportunities
9.TheCIIiscommittedtocreatingandmaintainingconditionswhichgiveaccesstoitseducationandassessmentprovisionregardlessofage,disabilitygenderreassignment,pregnancy,maternity,marriage/civilpartnership,race,religionandbelief,sexorsexualorientation.
Access arrangements
10.ProvisionscanbemadeforcandidatestakingCIIexamswhohavedifferenteducationalrequirementsordisabilities.Tofindoutmoreinformationincludinghowtorequestreasonableadjustmentsvisitwww.cii.co.uk/qualifications/exam policies.
CII appeals procedure
11.TheCIIiscommittedtoopenandfairprocessesandaspartofthisprocessrunsatransparentappealsprocess.Formoreinformationvisitwww.cii.co.uk/appeals
International Centres
Centre Code
Channel Islands, Isle of Man & Republic of IrelandDouglas,IOM 091Dublin 301Guernsey 090Jersey 081Limerick 303
North AmericaChicago(USA) 435NovaScotia(Canada) 663Toronto(Canada)536
CaribbeanBridgetown(Barbados) 423Castries(StLucia)595Freeport(Bahamas) 570GeorgeTown(GrandCayman) 597GrandTurk(Turks&CaicosIslands)702Kingston(Jamaica) 471Nassau(Bahamas) 498PortofSpain(Trinidad) 511StJohn’s(Antigua) 605
Central AmericaBelizeCity(Belize) 577MexicoCity(Mexico) 488
South AmericaBuenosAires(Argentina) 685Bogota(Colombia) 421Georgetown(Guyana) 451Lima(Peru) 542
West & Central AfricaAccra(Ghana) 401Freetown(SierraLeone) 449Lagos(Nigeria) 476
Horn and East Africa AddisAbaba(Ethiopia) 402DarEsSalaam(Tanzania) 441Asmara(Eritrea) 710Kampala(Uganda)465Khartoum(Sudan)469Mombasa(Kenya)490Nairobi(Kenya) 497
Southern AfricaBlantyre(Malawi)548Gaborone(Botswana) 618Harare(Zimbabwe) 517Johannesburg(SouthAfrica) 463Lilongwe(Malawi)615Lusaka(Zambia) 480Ndola(Zambia) 499
North Africa, Middle East & Gulf AbuDhabi(UAE) 609Amman(Jordan) 408Manama(Bahrain)414Beirut(Lebanon) 675Cairo(Egypt) 427Dammam(SaudiArabia) 407Doha(Qatar) 617Dubai(UAE) 547Jeddah(SaudiArabia) 553Safat(Kuwait) 475Muscat(Oman) 587Riyadh(SaudiArabia) 572
South Asia Ahmedabad 659Bangalore 661Chennai(India) 481Colombo(SriLanka) 437Delhi(India) 442Dhaka(Bangladesh) 440
Hyderabad(India) 724Islamabad(Pakistan) 718Jaipur 662Karachi(Pakistan) 468Kolkata(India) 727Lahore(Pakistan)477Mumbai(India) 422Pune(India) 731
East Asia Beijing(China) 670Changsha(China) 636HongKong 457Seoul(Korea) 627Shanghai(China) 671Taipei(Taiwan) 527Tokyo(Japan) 546
South East Asia Bangkok(Thailand) 416HoChiMinhCity(Vietnam) 711Jakarta(Indonesia) 443KualaLumpur(Malaysia) 472PhnomPenh(Cambodia) 728Singapore 521
AustralasiaSydney(Australia) 526
Indian OceanPortLouis(Mauritius) 510Mahe(Seychelles) 607Malé(Maldives) 664
Atlantic Hamilton(Bermuda) 456
RiodeJaneiro(Brazil) 514Santiago(Chile) 730
EuropeAthens(Greece) 411Barcelona(Spain) 557Berne/Basel(Switzerland) 568Bucharest(Romania) 706Budapest(Hungary) 676Cologne(Germany) 448Copenhagen(Denmark) 438Gibraltar 452Helsinki(Finland)705Istanbul(Turkey) 461Kiev(Ukraine) 405Madrid(Spain) 482Milan(Italy) 489Moscow(Russia)649Munich(Germany) 594Nicosia(Cyprus) 501Oslo(Norway) 502Paris(France) 503Riga(Latvia) 701Rotterdam(Netherlands) 642Sofia(Bulgaria) 417Tblisi(Georgia) 713Valetta(Malta) 535Vilnius(Lithuania)729Warsaw(Poland) 700Yerevan(Armenia) 719
Central AsiaAlmaty(Kazakhstan) 712Baku(Azerbaijan) 608
International qualificationsApplication form
ICI006 (11/13)
Onceyouhavereadthenotesoncompletingyourapplication,youcaneither:
•complete and submit your application online at www.cii.co.uk/qualifications
•phonethroughyourordertoCustomerServiceon+44(0)2089898464ensuringthatyouhaveyourcredit/debitcarddetailsready
•completetheformbelowandpostorfax+44(0)2085303052toCustomerService.
Important note:Toensurethatyourapplicationisprocessedcorrectlypleaseenteryournameatthetopofeachpageinthespaceprovided.
Section A – Personal details(Pleasecompleteallfields.Yournameshouldbeenteredasyouwishittoappearonyourcertificate).
HaveyoueverhadpreviouscontactwiththeCII? Yes No(Pleasetick)
PleasegiveyourCII/PFSpermanentidentitynumber(PIN)ifknown PIN
Mr/Mrs/Miss/ Surname Ms/Other
Forenames
Gender Male Female(Pleasetick) Dateofbirth
Employer’sname
Tel Ext Mobile
email*
Workaddress
Postcode Country
Homeaddress
Postcode Country
* Please take care when providing your email address as most correspondence will be sent electronically.
Tickaddresstobeusedforpostalcorrespondence Home Work
Please turn over
Isyouremployeramemberofanetworkordoesitworkwithacomplianceservicesprovider? Yes No
Ifyes,pleasespecify
Please tick one box per category
Type of organisation (Insurance)
Bank/BuildingSociety Broker/Intermediary Consultancy
Insurancecompany Legal
Lloyd’s Lossadjuster/Lossassessor Reinsurancecompany/broker Other
(Financial services)
Accountant Appointedrepresentative–Network
Appointedrepresentative–Other
Bank/BuildingSociety Directlyauthorisedadvicefirm
Mortgagebroker Other Productprovider/Fundmanager/Serviceprovider
Area of work(Insurance)
Administration/Processing Broking Claims/Lossadjusting Compliance Finance
HR/Training Riskmanagement/Surveying Sales/Marketing Underwriting Other
(Financial services)
Actuarial Administration/Processing Advisingclients BusinessDevelopment Compliance/Regulation
Finance HR/Training Marketing Paraplanning Technical
Other
Job category
Boardmember(CEO,Director) Businessowner
Middlemanagement(Branch,Office,Dept)
Seniormanagement(General,Headof) Supervisory/Controller
Technician/Co-ordinator Trainee Other
International qualifications application form – ICI006 (11/13)
Enteryourname
Section B – CII membership(PleaseONLYcompletethissectionifyouareapplyingformembership.GotoSectionCifyouarealreadyamember.)
IwishtoapplyformembershipoftheCII Yes No
BybecomingamemberoftheCIIyouagreetobeboundbytheCII’sCharter,Bye-laws,CodeofEthics,rules,regulationsandrequirementsofmembership.Fulldetailsoftheseobligationsofmembershipcanbefoundonlineatwww.cii.co.uk/memberobligations
Pleaseticktherelevantboxtoconfirmwhetheryouhave:
–Beenmadebankruptorbeensubjecttoanindividualvoluntaryarrangement(orsimilarprocedure)oranyjudgementdebt. Yes No
–Beenconvictedfor(orhaveyoubeenchargedbutnotyettriedwith)anyoffenceotherthanamonetaryfixedpenaltyforamotoringoffence.Pleasenote,iftheconvictionisconsideredspentundertheRehabilitationofOffendersActyoushouldselect‘no’. Yes No
–Beensubjecttoanydisciplinarysanctions(orarecurrentlythesubjectofanyinvestigation)bytheCIIoranyotherprofessionaland/ormembershipbodyorregulatoryauthority. Yes No
Ifyouhaveanswered‘yes’toanyofthesequestions,pleasealsoprovideanyrelevantdetailsonaseparatesheetofpaper.
Pleasenotethat,asamemberoftheCII,youarerequiredtoletusknowifandwhen,atanypointinthefuture,yourcircumstancesaresuchthatyouwouldhavetoanswer‘yes’toanyoftheabove.
Faculties
Pleasechoosebelowwhichfacultyyouwouldliketojoin.TheseareforumsoftheCIIwhichprovidearangeofservicesinsupportofindividualsworkinginspecificindustrysectors–furtherinformationcanbefoundatwww.cii.co.uk/faculties
InapplyingforCIImembershipyoucanjoin one faculty for free.IfyouwishtojoinadditionalfacultiespleasecontactCIICustomerServiceon+44(0)2089898464.
(selectone)
InsuranceBroking Claims LondonMarket Underwriting(Forgeneral Life&Pensions insurancecompanyemployees)Membership fees
1). Anadmissionfeeof£37ispayablebyALLapplicants.
2). Pleasethenselecttheappropriatememberfee.
International* Channel Isles
Annualsubscription £52 £72
Important note:*Adiscountedmembershipfeeof£36isavailableforindividualsresidentinlowGDPcountries.Seepage12fordetails.
(toincludethe£37admissionfee)
Sub total £
Section C – Study optionIwishtoenrolforthefollowingqualification(s):
Qualification CII use Member/Non-member Total
AwardinFinancialPlanning AWF £185 £
AwardinBancassurance AWB £185 £
AwardinInvestmentPlanning AWP £105 £
AwardinGeneralInsurance W01 £105 £
AwardinCustomerServiceinInsurance W04 £105 £
Postage fee:• £7 per order: ChannelIsles,IsleofMan,RepublicofIreland,MaltaandGibraltar.• £15 per order:Allothercountries(excl.UK).
Please note: Thesepostageratesareflatfeesapplicabletoordersfromindividualcandidates(ordersmaycontainmorethanoneitem).Separatefeesapplytocorporatebulkorders–contactCustomerServicefordetails.
Postage fee £
Section D – Exam entry
Qualification April October
AwardinFinancialPlanning
AwardinBancassurance
AwardinInvestmentPlanning
AwardinGeneralInsurance
AwardinCustomerServiceinInsurance
Sub total £
Centrename
Centrecode
Iwishtositmychosenexam(s)atthefollowinginternationalcentre(refertopg15forthelistofavailablecentres):
Additional late entry fee (Seepg13)
Pleasetickrequired2014session
£
Exam re-sit (Seepg13) £
International qualifications application form – ICI006 (11/13)
Enteryourname
Section E – Total payable and method of paymentInsert the total value of all items ordered in Sections B to D.
Note:Pricesaresubjecttochangewithoutnotice.Pleaseensurethatwhereapplicableyouhaveincludedtheappropriatepostagefee–seeSectionC.
Total payable £
Ifyouwouldliketoreceiveapaymentreceipt,pleasetickoneofthefollowingdeliveryoptions(ifselectingemailbesuretoprovideyouremailaddressonthefirstpageoftheform): Email Post
Tickmethodofpaymentand,ifapplicable,completethecarddetails.
Cash/chequepayabletoTheCharteredInsuranceInstitute(pleasewriteCIIPINnumberifknownonthebackofthecheque).
Note: AllremittancesmustbeinSterling.Cashshouldonlybesentbyrecordeddelivery.NoliabilitycanbeacceptedbytheCIIforcashsentviapost.PaymentfromcountriesoutsidetheUKmustbemadebybanker’sdraft,payableinSterlingtotheCIIdrawnonaUKbank,orbycredit/debitcard(Visa,Mastercard,Maestro,SoloorDelta).
Credit/debitcard:Pleasedebitmy/ouraccountwiththetotalcostofthegoodsandservicesorderedonthisform.
Typeofcard(pleasetick) VISA MASTERCARD DELTA MAESTRO SOLO
Validfrom* Expirydate* Issuenumber* (Solo/Maestroonly)
Cardnumber*
*Pleasecompleteaccordingtotheinformationonyourcredit/debitcard.
Cardholder’ssignature Date
Section F – DeclarationsData protection and privacy TheCIIwillensurethatyourpersonaldataisprocessedinlinewithDataProtectionlegislationandtheCIIDataProtectionandPrivacyStatement(availableontheCII’swebsite).Toprocessthisapplication,IamdeemedtohaveconsentedtotheCIIprocessingmydata.
Sharing information with your employer TheCIIwill,uponrequest,provideyouremployerwithdetailsofyourexaminationrecordandaccreditation,includingallattemptsandfutureentries,alongwithyourCIIPersonalIdentificationNumber,unlessyoutickthefollowingbox.
Sharing your data with third parties TheCIIGroupwillneversellyourdatatothirdpartiesforcommercialgain.Wemay,however,shareyourdatawiththirdpartieswhoprovideproductsandservicesthatcomplementthoseofferedbytheCII.TheCIIwillassumethatyouconsenttoususingyourdatainthisway,unlessyoutickthefollowingbox.
Privacy and electronic communications regulations TheCIIand,whererelevant,yourLocalInstitute(LI)mayfromtimetotimewishtodrawyourattentiontootherCIIorLIproductsandserviceselectronicallywhicharelikelytobeofinteresttoyou.TheCIIandyourLIwillassumeyouconsenttoususingyourdatainthiswayunlessyoutickthefollowingbox.
Application for study materialsIundertaketousethemformyownpurposesandnottosell,copy,lendorgivethemtoanyoneelse.
Terms, conditions and cancellation Ihavereadandagreetothetermsandconditionscontainedinthisbrochure,includingmyrightofcancellation.
Cardholder’ssignature
Date
Please allow 21 days from receipt of your correctly completed application form for delivery outside the UK.
Materials sent within the UK require a signature; please ensure there will be someone to accept delivery at the specified address shown on the form.
Pleasefaxthecompletedformifpayingbycredit/debitcardon+44(0)2085303052orsendwithyourchequetoCII, Customer Service, 42–48 High Road, South Woodford, London E18 2JP.
Ref: CII – ICI006 (11/13)C12J_8244
© The Chartered Insurance Institute 2013
THE CHARTERED INSURANCE INSTITUTE, CII and the CII logo are registered trade marks of The Chartered Insurance Institute.
The Chartered Insurance Institute 42–48 High Road, South Woodford, London E18 2JPtel: +44 (0)20 8989 8464 fax: +44 (0)20 8530 3052 email: customer.serv@cii.co.uk website: www.cii.co.uk
@CIIGroup Chartered Insurance Institute