DIGITAL SERVICES #GOV2CITIZENS

IN THE CZECH REPUBLIC

2013

DIGITAL SERVICES #GOV2CITIZENS

IN THE CZECH REPUBLIC

2013

#gov2citizens

JAKUB MRÁČEK@JAKUBMRACEK

#gov2citizens

BACKGROUND

21 years in the Czech Republic

1,6 billions CZK

transparency | freedom of information | gender equality

| education

#gov2citizens

negative experience

positiveexperience

What's really happening

there?

8,18hairdresser

8,00computer services

7,23averarage

5,95government

services

SERVICE QUALITY

You can find out who runs government and how

government is run, as well as learning about the

history of government.

Find out how you can engage with government

directly, and take part locally, nationally or

internationally.

Find out what the UK government is doing in over

200 world locations.

No, you weren’t downloaded. Your were born.

#gov2citizens#gov2citizens

@

CONTACT POINTS

Something for digital

natives?

#gov2citizens

PROVIDING INFORMATION

ELECTRONIC FILING

COMMUNICATION

TYPE OF SERVICES

#gov2citizens

PROVIDING INFORMATION

SERVICE TYPE #1

ONLINE

VISUALISE!

STRUCTURED

ENTIRE

MACHINE READABLE

DATA

annual report of political

parties

GCSE results

scanned PDF vs. *.csv

tables vs. fluffy

infografics

#gov2citizens

ELECTRONIC FILING

SERVICE TYPE #2

USER EXPERIENCE!

yes46%no!

54%

0%

0%

PRIVACY ISSUE!

ID CARD / DRIVER'S LICENSE

TAX FORMS

#gov2citizens

COMMUNICATION

SERVICE TYPE #3

#gov2citizens

PROVIDING INFORMATION

ELECTRONIC FILING

COMMUNICATION{

PREREQUISITE?

DIGITAL SERVICES #GOV2CITIZENS

IN THE CZECH REPUBLIC

2013

DIGITAL SERVICES #GOV2CITIZENS

IN THE CZECH REPUBLIC

2013

#gov2citizens

JAKUB MRÁČEK@JAKUBMRACEK Thank you!