CSCL@Work ?Computer-Supported

Collaborative Learning at the Workplace

Sean P. Goggins & Isa Jahnke

Presentation atECTEL meets ECSCW 2013,

Cyprus

Employees use Social Media like Twitter, LInkedIn, Google, Facebook, and other platforms to try to solve a problem they face in a specific situation at work

Firms do not make collaborative learning at work visible

•Hidden learning practices•Learning stays in the darkness

2isa.jahnke@umu.se

Support for learning at the workplace?

The journey…

3isa.jahnke@umu.se

ACM GROUP2010...

ACM GROUP2012…

CSCL2013…

ECTEL meets ECSCW 2013…

The journey continues...

Aims

Identifying and sharing examples of CSCL@Work

Developing of a shared understanding of the different CSCL@Work perspectives, leading to…

…an integrated set of research questions that can be pursued across the boundaries of CSCL and CSCW

Supporting a community of researchers who share an interest in exploring collaborative learning in the workplace

4isa.jahnke@umu.se

Research questions

1. To what extent, where/how does learning at work take place?

2. How is “Computer-Supported Collaborative Learning at Work” designed and studied? (across the disciplines) - What are the theoretical and methodological implications, and in what disciplines emerge this new research space?

3. What challenges do workplace learners face? How can firms successfully introduce computer-supported collaborative learning in the workplace? (e.g., which methods are appropriate?)

4. What are essential socio-technical design & evaluation criteria (regarding technical, social and educational dimensions) for CSCL@Work?

5isa.jahnke@umu.se

6

Meta-Analysis of 9 cases (2010)

Gerhard Fischer (University of Colorado at Boulder, USA), keynote „When the answer to a problem is not known?“

David Gurzick (Hood College, USA), Transforming CSCL in the Workplace by Using Online Personal Networks

Sean P. Goggins (Drexel university, USA),Designing CSCL at Work for Rural IT Workers:

Jean-Laurent Cassier, Kristine Lund, Guy Prudhomme (CNRS, University of Grenoble, France), Provoking pivotal moments for decision making during collaborative design?

Mark Hartswood (Edinburgh University), Lilian Blot (Durham University, UK), Rob Procter (Manchester University), Louise Wilkinson (South-West London Breast, UK), Paul Taylor (University College, UK), Alison Gilchrist (South East Scotland Breast), Computer-Supported Cooperative Learning for Mammography

Ekaterina Prasolova-Førland & Leif Martin Hokstad (Norwegian University of Science and Technology), Organizational Learning with Serious Games: Monitoring and Analyzing Communities

Elizabeth M. King (University of Wisconsin-Madison, School of Education), Digital Media and Gaming Spaces as Models of CSCL and CSCW in Practice

Isa Jahnke & Claudius Terkowsky, Christian Pleul (TU Dortmund University, Germany), Platform for eLearning and Telemetric Experimentation (PeTEX) –A Framework for Community-based Learning in the Workplace

6isa.jahnke@umu.se

How do we understand CSCL@Work?

Computer-Supported Collaborative Learning at the Workplace is about more than

•…acquiring new information to perform a task, and is beyond knowledge management and organizational learning…

•…it is about co-constructing new knowledge and developing competencies in situated actions

to solve a problem within small groups but also in a firm, an organization or a government and to improve its services in socially as well as economically measurable ways.

7isa.jahnke@umu.se

Collaborative learning as connection between individual and organizational learning

8isa.jahnke@umu.se

• Is the traditional definition of collaboration in small groups still working in the age of Social Media?

• What forms of “learning”?

What we learnt from the cases….Framing learning at the workplace

What is the nature of learning at the workplace, and is it different to work-based learning, work trainings, learning in education, vocational education,…?

Characteristics of CSCL@Work - Moving towards a frameworkIt is not curriculum driven (answer is known) BUT learning@work, when the answer is not known (G. Fischer)Learning at work is “secondary” activity, working is the primary activity – how does this affect the design of CSCL@Work? (Morch)There is no learning without reflections - the role of collaborative reflections (Prilla/Herrmann)

Is it really “collaborative” learning or rather individual development by discussing with others? (Stahl)How is “learning” at the workplace understood? Does it include formal, informal, non-formal settings?

Is learning only surface learning (remembering facts, understanding) or deeper learning (learning to become critical, conceptual change, creating new practices)? (Goggins/Jahnke)

 

9isa.jahnke@umu.se

Possible design criteria

10isa.jahnke@umu.se

Cases reveal potential for a better Understanding of CSCL@Work

Workshop cases and meta-analysis provided a start for understanding how/when “collaborative learning at work” takes place:

Findings•Learning at the workplace is enabled by/in unexpected, unusual online spaces. => How to support? Enabling unstructured connections (The Informal)

•Learning at the workplace is enabled by/in learning activities that incorporate feedback from diverse sources and different feedback partners who are not available within the traditional organizational boundaries. => How to support? Enabling activities by new connections, change of feedback partners and learning loops

•Learning at the workplace is enabled by supporting technology-embraced collaborations across established boundaries. => How to support? Designing tools for collaborative learning across established social- and technology-constructed boundaries

Goggins & Jahnke, 2012 IJSKD

11isa.jahnke@umu.se

A next CSCL@Work workshop will probably take place on the International conference •ACM Group 2014 n Florida (Sanibel Island)•November 2014

Conference websitehttp://www.acm.org/conferences/group/conferences/group14/

What is next?

12isa.jahnke@umu.se

Thanks a lot!

Professor Dr. Isa Jahnke

ICT, media and learning

Umeå University

Dep of Applied Educational Science

isa.jahnke@edusci.umu.se

Social Mediahttp://www.isa-jahnke.comhttp://www.facebook.com/isajahnkeTwitter: isaja  

13isa.jahnke@edusci.umu.se