Post on 07-Apr-2018
8/4/2019 2001 WNMU Employee Survey
1/17
EmployeeSatisfactionSurvey
Judy Bosland
Survey Research Consultant
Western New Mexico University
Spring 2001
8/4/2019 2001 WNMU Employee Survey
2/17
Methodology
s Administered to all Faculty and Staff
s Surveys were anonymous
0% 50% 100%St
aff
Fac
ulty
% of Employee GroupWNMU
Spring 2001
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Demographics of
RespondentsStaff Status
48%52%
Exempt
Non-exempt
WNMU
Spring 2001
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Demographics of
Respondents
Faculty Status
25%
23%
48%
4%
Adjunct
Tenure-trackTenured
Other
WNMU
Spring 2001
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Demographics,
cont.Staff
< 3
years
38%
10 or
more
18%
3 - 9years
44%
Faculty< 3
years
25%10 or
more
35%
3 - 9
years
40%
WNMU
Spring 2001
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Results
s Faculty and Staff were positiveabout issues concerning their
working environment.Both get a sense of personalaccomplishment from their job
83% Staff
84% Faculty
Both have a clear view of job
responsibilities
82% Staff
82% Faculty
Both work well with theirsupervisors
77% Staff
81% FacultyWNMU
Spring 2001
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Results
s Faculty and Staff were positiveabout issues concerning diversity
on campus.Both groups feel they are verycomfortable dealing with diversity
91% Staff99% Faculty
Most believe their supervisorswork well with a diverse
population
77% Staff
73% Faculty
Many believe relationshipsbetween various ethnic groupson campus are good.
76% Staff
72% FacultyWNMU
Spring 2001
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Results
s Faculty and Staff had divergentopinions on some issues.
Staff tend to feel more encouragedthan faculty to come up with innovativesolutions
67% Staff
48% Faculty
Staff, more than faculty, tend to believethat others are more willing to help
73% Staff
59% FacultyFaculty MBOs appear to beconducted on a more regular basisthan are Staff Performance reviews
33% Staff
60% Faculty
WNMU
Spring 2001
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Resultss Although Faculty complained
slightly more than staff about thephysical working conditions, both
groups had widely divergentopinions on these conditions.
0
0.05
0.1
0.15
0.2
0.25
0.3
0.35
%of
Respondents
Staff Faculty
St. Agree Agree Neutral Disagree St. DisagreeWNMU
Spring 2001
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Resultss There was also a divergence of
opinion on the statement I feelsupported and appreciated for my
work at the University.
0
0.050.1
0.15
0.2
0.25
0.30.35
%ofRespondents
Staff Faculty
St. Agree Agree Neutral Disagree St. DisagreeWNMU
Spring 2001
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Resultss Morale also appears to vary.
Although there was a significantdifference by division among the
Staff, differences were notsignificant for the Faculty.
0
0.050.1
0.15
0.2
0.25
0.30.35
%ofRespondents
Staff Faculty
St. Agree Agree Neutral Disagree St. DisagreeWNMU
Spring 2001
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Results
s There were other issues on whichFaculty and Staff were neutral.
Recommendations of my PMT arebeing implemented
50% Staff
63% Faculty
The hiring supervisor usually followsSearch Committee recommendations
54% Staff
49% FacultyWNMU operates with integrity in itsexternal dealings
59% Staff
46% Faculty
% Neutral
WNMU
Spring 2001
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Resultss Faculty and Staff were concerned
about information flows oncampusBoth groups feel WNMU does NOT doan adequate job of keeping peopleinformed
67% Staff
72% Faculty
Many believe management does
NOT understand employees problems
67% Staff
70% Faculty
Several respondents agree thatdecisions at WNMU are overlyinfluenced by politics
80% Staff
71% FacultyWNMU
Spring 2001
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Resultss Other areas of concern included
hiring and promotion practices,leadership, and customer service.
Both groups feel WNMU does NOT doa good job of putting the right person inthe right job in a timely manner
68% Staff
64% Faculty
Several respondents believe that
decisions of top leadership are notrespected
53% Staff
68% FacultyFaculty failed to see a commitment toquality customer service. Comments fromstaff noted problems in some areas
80% Staff
71% Faculty
WNMU
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Resultss Salary issues were of most
concern to both Faculty and Staff.
Most believe the salary scale does
NOT attract competent employees
89% Staff
95% FacultyMost believe superior performancecannot be rewarded with the salaryprocess.
89% Staff
95% Faculty
Many believe the salary processdoes not retain good employees
88% Staff
89% Faculty
Many believe the pay scales areworse than at similar universities
79% Staff
94% FacultyWNMU
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Conclusions Faculty and Staff are most
pleased with Life in their
individual units.s Problems with
communication andsupport by management
are fostering discontent.s Grossly inadequate
salaries compound any
problems and take a toll onmorale.
WNMU
Spring 2001
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As one staff member
wrote...Talk is cheap, actions speaklouder than words. I know we as
a team can make things better.
WNMU
Spring 2001