Post on 23-Dec-2015
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July 2013
OPENTOUCH CONVERSATION FOR IPHONE R1.3PRODUCT PRESENTATION
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1. Release 1.3 Contents
2. Infrastructure
3. Graphical User Interface
4. Settings
AGENDA
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OpenTouch Conversation for iPhone – Product Presentation
Ed 01, July 2013
OpenTouch Conversation family is widening !
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RELEASE 1.3 CONTENTS
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• OpenTouch Conversation User eXperience
Graphical user interface (portrait mode only)
One business number
Multi-device call routing
• Always notified (voicemail, missed & conference)
• History (the Wall – per user & per timeslot)
• Office-like mid-call control (new call, hold, back & forth, supervised call transfer, ad-hoc conference, leave conference, end conference)
• More comfort during conversation (seamless switch device, both get & push)
• One-click to join a conference (audio)
• Private call capability
• Profile management as you desire (call routing & avatar change)
• Contact provisioning (all OpenTouch users, external corporate directory, local contacts (iOS contacts with over-the-air multi-device synchronization capability)
• Favorites
• Visual voice mail with file download
• Voicemail box disengage capability (no voicemail tab)
• Automatic fallback mode (make call)
OTC iPhone R1.3 - Main features
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• Security
Client authentication via login / password
Server authentication via certificates
Secure Web Services signaling (https) over 3G+ or WiFi
• Bluetooth support (via Alcatel-Lucent Partner Program)
Over-the-ear or over-the-head headset
Portable wireless speakerphone
• Languages
English, French, German, Italian, Spanish
• Platform requirements
OpenTouch Business Edition R1.3 MD1+ or OpenTouch MultiMedia Services R1.3 MD1+ and Reverse Proxy (Alcatel-Lucent Partner Program)
Apple iPhone 4, 4S or 5 with iOS 6.x+
• Connectivity
Cellular and network: 3G+ and Wi-Fi
Wi-Fi is strongly recommended when available (due to more & more mobile data network latency)
OTC iPhone R1.3 - Main features
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INFRASTRUCTURE
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Wireless network(2G /3G/4G)
Reverse Proxy
DMZHTTPS
HTTPS
Cellular mode
OpenTouch
Internet
PSTN
Voice
Web Services
OTC iPhone – Reverse Proxy use for secure access to OpenTouch UC&C
Voice over Circuit SwitchData over 3G+ or WiFi
REMINDER1. Wi-Fi is strongly recommended when available (due to more & more mobile data network
latency)2. 3G+ min (if active call under 2G data network, there is no more Web Services availability)
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GRAPHICAL USER INTERFACE
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OTC iPhone – Once launched, direct access to …
Missed events(filter)
The Wall
Contacts & Favorites
Dialer
Voicemail box if set
Conferences
(filter)
My Profile (settings)
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OTC iPhone – Once launched, be always informed about …
Current call routing profile
5 unread notifications in The Wall
Future event in
black color
Missed event in red color
2 unread voicemails
Favorite contact
Call historyper user,per time stamp
Phone presence
Local contactPast event in
grey color
Connection status
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OTC iPhone – Contacts & Favorites
Local & Favorite
attributes
Local attribute
only
Phone presence (busy or
available)
Contact list includes iOS local contacts + cache mechanism for
other handled contacts
Favorite filter
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OTC iPhone – Keypad
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OTC iPhone – New voicemail(s) look-up
Unread voicemail
Read voicemail
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OTC iPhone – Be notified about a new conference
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OTC iPhone – One click to join a conference
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1
Active conference
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OTC iPhone – New missed call(s) look-upMissed filter
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OTC iPhone – Acknowledge one item in the Wall
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OTC iPhone – Delete one item in the Wall
Native gesture
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OTC iPhone – Change your call routing profile according to your context
Current profile isMy office devices
Details of the new selected profile
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OTC iPhone – User on The Wall with access to their corresponding details
3 windows
Priority given to History screen
when new event
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OTC iPhone – Local look-up is predictive
Local contact search also includes previous result(s)
(cache mechanism available)
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OTC iPhone – Corporate remote look-up
Predictive local result while ‘Search’ key is not pressed.Soon ‘Search’ pressed, corporate result appears (data consumption is under control)
Capability to search based on 2 char
strings
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OTC iPhone – Save corporate contact
Corporate contact Will be
Local contact
Edit Local contact to enrich it
(native app)
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OTC iPhone – iPhone behavior regarding ‘Make call’ & ‘Receive call’ in Cellular mode• Please, read this slide, very important
• ‘Make call’ & ‘Receive call’ are managed under a 3rd-party call control mechanism (3PCC) (OpenTouch server sets up & manages a communication relationship between two or more other parties)
• ‘Make call’ & ‘Receive call’ user stories are presented into the native dialer Some smartphones such as Android devices allow to intercept the OpenTouch call and
therefore, this call is automatically presented into our client for a natural user experience (up to now )
The iPhone device does not provide this capability. We cannot intercept the OpenTouch call, we need to use a pop-up notification in order to give access to our OTC client during conversation.Unfortunately, the user experience suffers from this drawback. Some recommendations:
User story context Advice
Single call Close pop-up notification. Use native dialer for direct access to native capabilities such as mute, speaker & keypad for
DTMF
Multiple calls Use pop-up notification. Use OTC clientto handle these multiple calls
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OTC iPhone – Pop-up notification settingALU recommends to
use‘Alerts’ style for
Notification
Combination ofthese 2 settings
gives this screenin Cellular mode
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OTC iPhone – Receive a call in Cellular mode
Call is presented into the native dialer (this is imposed by iPhone)• Either caller id is directly
presented if caller is a local contact
• Or caller id is received from OpenTouch server (our use case, see 2nd screen)
Close this pop-up in order to access Mute or
Keypad for DTMF or Speaker
This pop-up notification allows the user to manage the call into the OTC client or not according to her/his wish.Presentation of this pop-up is driven by an OTC client dedicated setting.
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OTC iPhone – Make a call from the Wall (scenario 1)
Direct call by pressing the badge (using the
displayed phone number)
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OTC iPhone – Make a call from the Stage (scenario 2)
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OTC iPhone – Make a call from the History (scenario 3)
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OTC iPhone – Make a call from the Contact Details (scenario 4)
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OTC iPhone – Mid-call services in Cellular modeCapabilities during a single conversation
iPhone gives no access to native audio capabilities
in Cellular mode !!!
‘New call’ for ‘Back & forth’,‘Supervised transfer’ and
‘Ad-hoc conference’ capabilities
Seamless switch device
Hold / Retrieve call
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OTC iPhone – Mid-call services in Cellular modeCapabilities during 2 conversations
Back & forth
Conference
Supervised transfer
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OTC iPhone – Mid-call services in Cellular mode Hold active call & back to the Wall to check something
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OTC iPhone – Ad-hoc audio conf in Cellular mode
2 windows
Call 1 establishedCall 2 to trigger
Call 1 establishedCall 2 in progress
Calls 1 & 2established
Calls 1 & 2merged
Addnew participants
when needed
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OTC iPhone – Get call in Cellular mode, action from Keypad tab only
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For example, call is active on
my business phone.Press this icon to get it
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OTC iPhone – Private call in Cellular mode
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Private call capability from
Contacts tab only
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SETTINGS
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OTC iPhone – My profile (settings)
Press to change your avatar
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2
1
2
4
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3
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Pop-up notification enabled
Software version
Once signed out, check public & private FQDNs
and your credentials
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OTC iPhone – Change avatar
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OTC iPhone – Native Settings
Switch on if you note an increased
mobile data network latency
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QUESTIONS ?
THANK YOU
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