Post on 18-Mar-2018
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Issam Kazim | CEO | DTCM
Andreas Plum | GM | Aloft Al Ain
Alexander Schneider | GM | Nikki Beach Resort & Spa
Andy Cuthbert | GM | Mina A’Salam at Madinat Jumeirah & Chairman, Emirates Culinary Guild
Carlo Stragiotto | GM | Four Seasons Hotel DIFC
David Allan | GM | Radisson Blu Dubai Waterfront & Canal Views
Conor Lawler | SVP - Finance | Atlantis The Palm
David Faull | GM | Centro Barsha & Burjuman Arjaan by Rotana
David Wilson | GM | Waldorf Astoria Dubai Palm Jumeirah
Fabrice Ducry | GM | Sofitel Dubai Downtown
Deepak Manocha | GM | Marriott Hotel & Executive Apartments Al Jaddaf
Francis Desjardins | GM | Fairmont Ajman
Graeme Erens | CEO | Genius Loci
Joey Ghazal | Founder & Managing Partner | The MAINE Oyster Bar & Grill
Guzman Muela | GM | TIME Oak Hotel & Suites
Joost Vermeulen | Regional Manager Hotels, MEA & India | Booking.com
Kamran Malik | Group GM | Al Ansari Hospitality
Khamis Kazzaz | Owner Representative | Al Hamad Group of Companies
Karim Bizid | GM | The Oberoi Dubai
Laurent A. Voivenel | SVP, Operations & Development, MEA & India | Swiss-Belhotel International
Mahesh Mansharamani | GM | Al Khoory Executive Hotel
Maria Tullberg | GM | Radisson Blu Deira Creek
Maliha Nishat | Director of Interior Design | Marriott International
Mark Lee | GM | Media One Hotel
18 - 20 September 2017 Dubai World Trade Centre
The Middle East
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UNVARNISHED DEBATE WITH THE LEADERS OF THE HOSPITALITY SECTOR
THE AGENDA
DAY 1 | Monday 18th September
12:30 - 12:40Opening remarks from the moderator
Rupprecht Queitsch, CEO, INHOCO Group
12:40 - 13:10Hospitality & Tourism Market Development: The Government Perspective
Issam Kazim, CEO, DTCM
13:10 - 13:50Building Genuine Brand Identity How the most distinctive operators identify, anticipate, embody and communicate the key values and programmes that attract and build loyalty amongst their target clientele.
Alexander Schneider, GM, Nikki Beach Resort & Spa Graeme Erens, CEO, Genius Loci Karim Bizid, GM, The Oberoi Dubai
13:50 - 14:30 F&B Strategy Can a hotelier ever create as compelling an F&B proposition as a restauranteur? Calculating the most effective route to attract the right type of guests into your property.
Francis Desjardins, GM, Fairmont Ajman Joey Ghazal, Founder & Managing Partner,
The MAINE Oyster Bar & Grill Ramzy Abdul-Majeed, Co-Founder, Whissle/OKKU Stephen Meredith, GM, Steigenberger
A central new feature of this year’s Hotel Show, The Hospitality Leadership Forum is a series of spontaneous and forthright panel discussions on the key strategic opportunities and challenges shaping the regional sector at this time of accelerated expansion and change.
Each day will consist of a series of panel discussions addressing a specific issue of concern and featuring at least 3 senior industry experts on each panel.
Each panellist will have 5 minutes at the start of each discussion to introduce themselves and their basic position on the parent topic. The discussion will then open out amongst the whole panel, guided by an informed and independent moderator and conclude with questions from the audience. The talks will take place within a purpose-built conference theatre in Hall 7, are free to attend for all visitors to the event and are expected to be standing room-only, so we advise you to plan your visit and arrive early.
14:30 - 15:10Recruitment & TrainingEngaged talent with initiative and personality is becoming increasingly vital, but much harder to source. What routes are the smartest hospitality operators taking to find, train and retain great staff?
Andy Cuthbert, GM, Mina A’Salam at Madinat Jumeirah & Chairman, Emirates Culinary Guild
Mahesh Mansharamani, GM, Al Khoory Executive Hotel Mark Lee, GM, Media One Hotel
15:10 - 15:50SustainabilityHow Dubai-based hoteliers are anticipating and preparing for the government’s upcoming sustainability agenda.
Martin Kubler, CEO, sps:affinity Rafik Kamel, GM, Holiday Inn Downtown
15:50 - 16:30Leadership Career Paths F&B, Rooms or Sales & Marketing? What are the theoretical strengths and weaknesses of different paths to becoming a modern GM, and how do they reflect changes in the modern industry?
David Wilson, GM, Waldorf Astoria Dubai Palm Jumeirah Maria Tullberg, GM, Radisson Blu Deira Creek Philippe Montaubin, GM, Ibis, Novotel & Aparthotel
Adagio Premium Dubai Al Barsha Puneet Baijal, GM, Roda Al Bustan Hotel
16:30Closing remarks from the moderator
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DAY 2 | Tuesday 19th September
12:20 - 12:30 Opening remarks from the moderator
Rupprecht Queitsch, CEO, INHOCO Group
12:30 - 13:10 Market Positioning How relevant are traditional star ratings as a guide of attractive service and product offerings in today’s marketplace, and can existing properties realistically adapt to address other sections of the market?
Andreas Plum, GM, Aloft Al Ain Carlo Stragiotto, GM, Four Seasons Hotel DIFC Moses Barnabas, GM, XVA Art Hotel
13:10 - 13:50Senior Relationship Management Successfully negotiating the delicate art of owner / management company / GM relationships.
David Allan, GM, Radisson Blu Dubai Waterfront & Canal Views
Khamis Kazzaz, Owner Representative, Al Hamad Group of Companies
13:50 - 14:30 The Mid-Market Market disruption, market distortion or sustainable market correction? Re-examining the business case for the booming mid-market in Dubai and its ongoing effect on 4* & 5* operators.
Laurent A. Voivenel, SVP, Operations & Development, MEA & India, Swiss-Belhotel International
Pierre Delfau, GM, Southern Sun Abu Dhabi Hotel Russel Sharpe, COO – Hospitality Division,
Landmark Group
14:30 - 15:10TechnologySurveying the novel technologies and systems that are being successfully exploited to capture bookings, provide layered and sophisticated guest experiences, encourage social media approval and embed customer loyalty and referrals.
Pawel Guminski, Dual Site GM, Premier Inn Dubai International Airport & Al Jaddaf
Richard Collins, GM, The Ritz-Carlton Dubai Rochelle Castillejos, Director of Revenue Distribution &
Optimization, Gulf Hotels Group
15:10 - 15:50Women in LeadershipHow achieving better gender balance in hospitality leadership roles improves business outcomes.
Nicola Hochgruber, GM, Accor Hotels Sanne Emborg, GM, Lapita, Autograph Collection Stephanie Aboujaoude, Area Director of Marketing,
Carlson Rezidor Hotel Group
15:50 - 16:30 Design & LayoutUnderstanding the psychological and behavioural impact of hotel design and layout on your guests, and the process, techniques and tricks that designers use to achieve them.
Kamran Malik, Group GM, Al Ansari Hospitality Maliha Nishat, Director of Interior Design, Marriott
International Sejal Patel, Lead Designer, Gensler Justin Wells, Head of Lifestyle Interiors, Woods Bagot
16:30 Closing remarks from the moderator
DAY 3 | Wednesday 20th September
12:20 - 12:30 Opening remarks from the moderator
Christopher Hewett, Associate Director, TRI Consulting
12:30 - 13:10 Online Influencers How savvy operators interpret and manage major online influencers of performance and profits.
Joost Vermeulen, Regional Manager Hotels, MEA & India, Booking.com
Michelle Karam, Founder, Travel Junkie Diary Paula de Keijzer, Senior Director of Market Management
MEA and Greece & Turkey, Expedia Oytun Calapover, Country Head – UAE, Zomato
13:10 - 13:50Marketing to New DemographicsIs the perceived shift towards younger, tech-oriented millennials supported by evidence, and what can we learn from international operators who are already capturing this demographic?
Deepak Manocha, GM, Marriott Hotel & Executive Apartments Al Jaddaf
Fabrice Ducry, GM, Sofitel Dubai Downtown
13:50 - 14:30The Changing Case for OutsourcingOutsourcing key hospitality services / functions in a tightening market: Can you really trim overheads whilst maintaining sufficient quality control?
David Faull, GM, Centro Barsha & Burjuman Arjaan by Rotana
Guzman Muela, GM, TIME Oak Hotel & Suites Vishal Mehra, GM, Hyatt Place Al Rigga & Baniyas Square
14:30 - 15:10VAT Scenario PlanningClarifying key details of the imminent VAT implementation.
Conor Lawler, SVP - Finance, Atlantis The Palm Markus Susilo, Partner, Crowe Horwath
15:10 - 15:50Predictions for the Ongoing Development of Dubai’s Hospitality & Tourism Sector: A vision of the UAE hospitality landscape up to 2025
Philip Jones, GM, Movenpick JBR Philip Wooller, Area Director – MEA, STR Global Marko Vucinic, SVP, Hotels & Hospitality, JLL
15:50 Closing remarks from the moderator & close of forum
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Markus Susilo | Partner | Crowe Horwath
Michelle Karam | Founder | Travel Junkie Diary
Martin Kubler | CEO | sps:affinity
Moses Barnabas | GM | XVA Art Hotel
Nicola Hochgruber | GM | Accor Hotels
Paula de Keijzer | Senior Director of Market Management MEA and Greece & Turkey | Expedia
Oytun Calapover | Country Head – UAE | Zomato
Pawel Guminski | Dual Site GM | Premier Inn Dubai International Airport & Al Jaddaf
Philip Jones | GM | Mövenpick Hotel Jumeirah Beach
Philippe Montaubin | GM | Ibis, Novotel & Aparthotel Adagio Premium Dubai Al Barsha
Philip Wooller | Area Director – MEA, STR Global
Pierre Delfau | GM | Southern Sun Abu Dhabi
Puneet Baijal | GM | Roda Al Bustan Hotel
Ramzy Abdul-Majeed | Co-Founder | Whissle/OKKU
Rafik Kamel | GM | Holiday Inn Downtown
Richard Collins | GM | The Ritz-Carlton Dubai
Rochelle Castillejos | Director of Revenue Distribution & Optimization | Gulf Hotels Group
Russel Sharpe | COO – Hospitality Division | Landmark Group
Rupprecht Queitsch | CEO | INHOCO Group
Sanne Emborg | GM | Lapita, Autograph Collection
Sejal Patel | Lead Designer | Gensler
Stephen Meredith | GM | Steigenberger Hotel Business Bay
Stephanie Aboujaoude | Area Director of Marketing | Carlson Rezidor Hotel Group
Vishal Mehra | GM | Hyatt Place Al Rigga & Baniyas Square
18 - 20 September 2017 Dubai World Trade Centre
The Middle East
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