Post on 20-Aug-2015
Build A Customer Driven Culture
A customer is the most important person in our
business.
A customer is not dependent
on us.
We are dependent on the customer.
A customer is not an interruption of
our work.
A customer is the purpose of
it.
A customer does us
a favor when he or she comes in.
We are not doing customers a favor
by waiting on them.
A customer is part of our business, not an outsider.
A customer is not just money in the
cash register.
A customer is a human being with feelings and
deserves to be treated with respect.
A customer is a person who comes to us with
their needs and wants; it is our job to fulfill
them.
Customers deserve the most courteous
attention we can give them.
A customer pays our salary.
Without customers, we would have to
close down.
Never forget it.
Thank Customer Daily!
Inspiration by
Ira NeimarkFormer Chairman and CEOBergdorf Goodman
Author of “ The Rise of Fashion “
“ The Lost Art of Customer Service ”
- Ira Neimark
Watch Ira’s Interview
Website:
http://www.russellsarder.com
E-mail address:
russellsarder@netcomlearning.com
Mailing address:
Russell Sarder
20 West 33rd Street, 4th Floor
New York, NY 10001