12 Tips to win mobile customers' hearts / Retail & mCommerce

Post on 21-Oct-2014

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Smart Phones change the way we do business in retail and ecommerce. Here are 12 tips to win mobile customers' hearts. This is the first episode of "Tips for mobile success series" from Netmera.com

Transcript of 12 Tips to win mobile customers' hearts / Retail & mCommerce

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www.netmera.com

About us

Atila MadakbasGM UK & Ireland

Cigdem Bagbakan CaganMarketing Director

Follow us on Twitter: @netmeraSend your questions to cigdem@netmera.com or DM to Twitter account

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Tip 1:

71% make product searches on mobile devices54% abandon in store purchasing to check product data online

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Tip 1:

53% smart phone users purchase from mobile devices

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Tip 1:

56% likes location based offers57% use smart phone to look for

vouchers

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Tip 1:

71% use their smart phone to check new products (Window shoppers)

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Tip 2: Be preparedTip 2:

Did you optimize your marketing campaigns to mobile?

• Mobile Website• Responsive design in emailing• Mobile targeted Ads• SMS campaigns

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Tip 3:

Great for mobile search and promoting app downloads

Better engagementBetter UXFeels more secure

Power of native apps and web technologies

combined

Multi platform solutionEasier to make changes

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Tip 4:

Product discovery• Search• Categorization• Recommendation

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Tip 5: Love at first sightTip 5:

85% of mobile product searches turn into purchases on PC or in store

WHY NOT MOBILE?Use bigger images

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Tip 6:

Everything can play a role in purchasing decision

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Tip 7: Good relationships are built on trustTip 7:

57% of smart phone users say they would purchase from their phones if it was more secure

Payment Security• Pay at the door• Mobile operator billing

Personal info security• Registration steps

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Tip 8: It is not complicatedTip 8:

Keep it simple:• Finding and purchasing

products• Completing the basket• Payment steps

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Tip 9:

CouponsVouchersSpecial discountsGive awaysFree shipment

RemindersAlerts

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Tip 10: Push her a littleTip 10:

Remind them their abandoned carts!

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Tip 11:

Collect customer data from every channel and create a “unified experience”

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Tip 12: Hold her handTip 12:

Keep in mind:

54% smart phone users use mobile phones while they are in store!

• iBeacons• Geo Location & Geo

Fence• In store maps

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THANK YOU!

For more use cases please visit:

www.netmera.com/industries/

*Tradedoubler, Mobile consumers & you