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QUALITY MANAGEMENT SYSTEM(QMS)

The success of the ISO 9000 family of standards is still growing and the number of countries where ISO 9000 is being implemented has increased.

Over 400,000 companies in 158 countries have identified the ISO 9000 standard as a strategic management tool essential to effective control and best business practice.

Steps to take: Identify the processes needed for

the Quality Management System Its application in the organization Its customers Determine the sequence and

interaction of these processes Determine the criteria and

methods required to ensure that the operation runs well

Determine the criteria and methods required to ensure that controls of these processes are effective.

Ensure that the necessary resources, information necessary to support the operation are in place.

Make sure monitoring of these processes will be provided.

Set up systems to monitor measure and analyse the processes.

TotalQuality

Management

processManagement

Planningprocess

Supply ChainParticipation

CustomerFocus

ProcessImprovement

The construction industry has embraced the ISO 9000 standard since its inception.

The QMS has become the benchmark for successful construction companies.

The QMS has also become the benchmarking for successful construction companies worldwide.

QMS has helped many companies to structure their management and processes to consistently meet the client’s requirements.

The revised ISO 9001: 2000, and the latest ISO 9001:2008 standard put a greater emphasis on matters such as:

1. customer needs and expectations, 2. improving business performance,3. has been applied to a construction

companies operations.

The eight Quality Management Principles stated in ISO 9000:2000 and ISO 9004:2000 provide the basis for the performance improvement.

Focusing on the Customer to increase revenue and market share.

 Choose Effective Leaders to motivate the organization towards achieving organisational goals. 

Involving People to become:1. Innovative2. Creative3. accountable Understanding Processes. This will help to

define activities necessary to obtain a desirable result.

Valuing a Systems Approach-Structuring a system to achieve the organisation's objectives in the most effective and efficient way. 

Looking for Continual Improvement-Making continual improvement of products, processes and systems an objective for every individual in the organisation.

 Exercising Good Judgement-Informed decisions.

 Recognising Common Cause-Increased ability to create value for both parties.

QualityManagement

System

CustomerFocus

EffectiveLeadership

PeopleInvolvement

UnderstandingProcesses

StructuringSystem

Approach

ContinuousImprovement

InformedDecision

CommonCause

Main Changes  Number of standards have been reduced

and simplified. Restructured on a business process model

in tune with the way organisations actually work. 

It does measures customer satisfaction. Expands and reinforces management

responsibilities and communication skills.

Helps companies make continual practical improvement. 

Language is easier to understand and is more user-friendly.

Reduces the need for documented procedures

High emphasis on training and competence Requires involvement throughout the

organisation Managing Quality and Quality Qanagement.

Benefits of ISO 9000 for Construction Companies 

ISO 9000 certification will push companies towards continual improvement

Improvement in "bottom line" profit through:

Better efficiency Continual improvement Waste Reduction

Consistent and effective control of key processes and project management

Promotion and standardisation of good working practices

Provision of a vehicle for training new employees

Effective management of risk and reducing crisis management

More effective data analysis Generation of key performance metrics and

continual improvement objectives Greater emphasis on communication Leadership Change management Good of training policy A planning and review process which will

ensure that the system in place remains suitable

Effective and capable of identifying new opportunities

Effective remote site management Accountability Contractual control Promoting control of suppliers and

subcontractors The development of effective supply

chain management World-wide recognition

ISO 14000 the series of environmental

management standards released by the International Organization for Standardization in 1996.

It has been introduced as a tool that can aid in reducing ENVIRONMENTAL impacts.

The implementation of these standards is focused on the establishment of an environmental management system (EMS) that can guide an organization toward achieving its own environmental goals.

Certification for the ISO 14001 standard has been successfully implemented at an international level, mostly in Europe and Asia.

Different types of companies have achieved ISO 14000 certification, including those performing construction work.

Up until 2002, only one construction group has received certification for its subsidiaries.

Benefits such as minimization of environmental impacts, marketing opportunities, and cost savings have been identified.

Some argue in USA that ISO 14001 is not economically feasible and that significant or proven environmental benefits cannot be associated with the standards usage.

A study should investigate the benefits of ISO 14001 in UK.

wheel ofQMS

Step1

Step2

Step3

Step4

Step5

Defineareas

ofImprovement

Analyzeexistingpractices

Developmentof

QualitySystem

Integrationand

supervisionofQS

Define QualityProgramme