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Improving ticketing options on the metro and surface transport

Dr. Gabriele Domschitz, Managing Director Wiener Stadtwerke

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Wiener Stadtwerke: Business segments

Mobility Energy Funerals

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EUR 2,904.8 millionturnover in 2014

Wiener Stadtwerke: Key performance indicators

16,100 employees

Others3%

Funerals and ceme-

teries5%

Energy35%

Transport57%

EUR 870.5 millioncapital expenditure in 2014

400 apprentices learning 12 different professions

EUR 2,904.8 millionturnover in 2014

Transport 20%

Others 1%Funeral and Cemeteries

2%

Energy 78%

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Public transport in Vienna

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Transport policy: price reform 2012

old scheme scheme 2012

Single trip ticket 1.80 Euro 2.00 Euro + 11.1 %

24-Hour ticket 5.70 Euro 6.70 Euro + 17.5 %

Weekly Ticket 14.00 Euro 15.00 Euro + 7.1 %

Monthly Ticket 49.50 Euro 45.00 Euro - 9.1 %

Annual season ticket – single payment 449.00 Euro 365.00 Euro - 18.7 %

Annual season ticket – deferred payment 458.00 Euro 375.00 Euro - 18.1 %

Price cut for the annual season ticket as requested by the City Government

€ 1,00 per day

Goal: creating a strong incentive to use public transport

Reducation price of the Monthly ticket

Price increase of single and short term tickets

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strong increase in sales of the annual season ticket

68% since 2012 huge success in terms of transport policy

Effects on earnings and expenses• increase in earnings

from the annual season ticket• decrease in earnings

from short-term tickets• additional expenses resulting

from the increase in passengers

Transport policy: price reform 2012

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Annual passes

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Development of passengers

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Public transport in Vienna: Modal split

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Multimodal mobility in Vienna: access to Wiener Linien, Taxi, carsharing, bikesharing, access to Wipark-garages…

One centralized registration for many mobility partners

Decentral acouting through every company

WienMobil ticket

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Distribution channels

Ticket offices

Ticket machines Sales partners

Bus drivers

B2B

Information

Online Shop

m-ticketing

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Share of distribution channels

Ticket offices,16,1%

Central ticket office,34,3%

online ticket shop,8,9%

ticket machines, 18,6%

retailers, 19,6%~ 1.100 partners

other sales channels:info-centers 0,7%B2B 1,3%m-ticketing 0,1%bus drivers 0,2%Internal department: 0,3%

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Public transport in Vienna: Ticket scheme and sales 2014

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Long-term tickets

Monthly ticket € 48.2

Annual season ticket € 365

Youth ticket € 19.6 per year

Top youth ticketvalid in Vienna and its surroundings

€ 60 per year

Student ticket € 75 per semester

Short-term tickets

Single trip ticket € 2.20

Four trip ticket € 8.80 

24-Hour ticket € 7.60

48-Hour ticket € 13.30

72-Hour ticket € 16.50

Weekly ticket € 16.20

+ concessions for the elderly and people with a low income such as the „Mobilpass“

Mobile ticketing

Single trip ticket € 2.8

Daily ticket € 5.5

Sales

Annual season ticket

Monthly ticket

Single ticket

Various short-term tickets

Weekly ticket

Others

34.5%

16.2%15.1%

13.9%

9.5%

6.5%

4.3%

Youth ticket

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Tickets and fares on suburban trains

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Public Transport in Vienna and the surrounding area

Vienna is part of Austria‘s Eastern Region Travel Association (VOR)

Vienna is one zone, tickets are valid for all kinds of public transport (Underground, Tramway, Bus and Suburban Railway)

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High demand for public transportation in the South of Vienna

Badner-Bahn: 12 Mio. passengers in 2014 (+ 7% / +800.000)

Commuter situation in Vienna

Public transportMotorized individual transport

Commuters to Vienna

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Discounted tickets

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Youth ticket

TOP Youth Ticket

Semester ticket for students

Senior tickets

Men doing military service, disabled people and people with low income

Discounted tickets

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Youth ticket

• all austrian pupils from 6 to max. 24 years• 19,60 euros• Valid for one school year for unlimited travel

between the place of residence and school

TOP Youth ticket

• 60 euros• Valid for one year on all public transport

inVienna and all affiliated transport services in the surrounding area

Youth ticket and TOP Youth ticket

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Semester ticket

• Valid for 5 months • 75 euros for students with main residence in Vienna• 150 euros for students without main residence in Vienna

Holiday ticket for july and august

• Valid for 1 month• 29.50 euros per months

Tickets for students

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Seniors

• Reduced fares for annual tickets (224€ instead of 365€)• Reduced single tickets (2,80€ instead of 4,40€)• Reduced monthly tickets for seniors with low income (17€ instead

of 48,20€)

Disabled people

• Reduced annual ticket or for free

Social tariffs

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Transport without Turnstiles

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Definitions of Systems

Open system Closed system

Examples: Berlin, Hamburg, Munich, Nuremberg, Vienna

Examples: Barcelona, London, Milan, Moscow, Paris, Stockholm

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Public transport in Vienna: Further development

Underground development

Current extension stage• U2 – Nord ✓• U1 – southbound extension – under

construction• U2 – southbound extension –

construction starting in 2018• Construction of the „missing“ U5 –

construction starting in 2018

Further projects• U4 modernisation

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Historical Background

• Until the Seventies, Vienna’s cityscape was characterized by trams – the concept of open access should be maintained

• The open system provides greater flexibility with regard to designing the stations (e.g. larger hall areas)

• Easier integration of the guiding system developed for the underground

- no “one-way system”- no fixed separation of passenger flows necessary resulting in slightly less space required

Characteristics of the open system in Vienna

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No turnstiles

Validate tickets at access points

No system requirement to use“electronic” tickets(data protection)

High proportion of season/travel cards

About 100 ticket inspectors travel the entirenetwork on a daily basis

Low level of fare evasion of less than2%! (continuously falling)

Characteristics of the open system in Vienna

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Increase in passengers

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Fare evasion in Vienna

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High passenger comfort

• No physical and mental barriers through open access.

• Travel/Season tickets only have to be produced for inspection!- Hence lower risk of casual thefts

• Largely unhindered flow of passengers at entrances and exits- Hence greater passenger capacity per time unit/average possible in passageways

Experiences with the open system in Vienna

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Barrier-free access• “More basic” equipment of stations with barrier-free access points

Personnel management• Transport staff can be provided with a greater level of varied work

through “alternating jobs” (driver or ticket inspector). Option of remaining in the labour force for longer.

Disadvantage: assumed “invitation” to dodge the fare• No physical barrier, which make using public transport without

ticket more difficult.

Experiences with the open system in Vienna

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Every Metro Station has at least one barrier-free access• But not every access is barrier-free (e.g. because of heritage

protection)• Example: Metro Station Schönbrunn

Barrier-free access

Bild: Joachim Stein, www.la-belle-epoque.de

1x barrier-free access with elevator

1x non barrier-free access (heritage protection)

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4.000 drivers

200 ticket inspectors

More than 200 drivers are additionally qualified as ticket inspectors

about 100 ticket inspectors are daily on duty, supported bei 30 qualified drivers

20% of controlls at the entrance/exit of the subway stations, 80% are done by mobil teams

Number of drivers/ticket inspectors

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Implementation in existing tram stop infrastructure is critical

• Heritage protection (e.g. Otto-Wagner stations)• Space conditions (Ticket automats have to be place in front of

platform barriers)• Accessibility difficult to secure

High staff requirement

• Fault management (faults of platform barriers)• To guarantee open escape routes• Control staff still remains a requirement

Arguments against the implementation of a closed system

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Economic viability questionable• Costs of deciding in favour of a closed system include:

- Additional personnel costs- Construction costs (barriers, ticket readers)- Maintenance costs

Arguments against the implementation of a closed system

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Wiener Stadtwerke Holding

Dr. Gabriele Domschitz

Managing Director

Thomas-Klestil-Platz 14, 1030 Vienna

Gabriele.Domschitz@wienerstadtwerke.at