1

Dundee City Council Applications

Elena Brown Kevin Knox

2

Housing Applications Section 5 Housing Referrals Common Housing Register

Administrative Processes Annual Leave Reimbursement of Expenses

3

Advantages and benefits of using WSPES

Anytime availability where required. Discreet better improved security (techy) Less duplication of effort Reduced frustration in waiting times Information up to date

4

WSPES Considerations

Process re-engineering– Adaptations needed to current processes and systems– Plug and play

Systems specification– New systems implementation– Easy add-ons