Post on 29-Jan-2016
© Carole McKellar 2008carole.mckellar@rfb.co.uk
Resources for Business
Your Role as a Training Provider
© Carole McKellar 2008
Current Format?
Victorian Classroom?
The Park Bench Approach!
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Problems with this approach
One-way presentations Sit and listen
Q and A Breakouts Panels
How do you learn?
© Carole McKellar 2008
© Carole McKellar 2008
By the end of this session, you will be able to: Define the role of a training provider
Implement the stages of the training process: Identify needs Develop activities Deliver education experiences Evaluate measurable outcomes
Develop guidelines for ‘presenters’ to enhance the learning experience
© Carole McKellar 2008
How to improve the educational and learning
experience for your attendees
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Learning Needs and Outcomes
New or improved skillsKnowledge and its applicationChange in behaviour
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Learning Styles
Activist
Pragmatist Reflector
Theorist
New challenges, centre of attention
Try things, act quickly, no waste
Time to think, lots of information
Step by step, logical thinking, control
© Carole McKellar 2008
Learning Needs and Outcomes
What skills, knowledge or change in behaviour are required to achieve success?
What is success? What does the end result look like?
What time is available to achieve this outcome? How will we assess if successful outcomes
have been achieved?
© Carole McKellar 2008
Behavioural Objectives
Performance – action word Standard – measurable Condition – how achieved eg notes?
What to aim for? Self-assessment Trainer focus and measurement of success
Exercise: Set your objective
By the end of this session, you will be able to…..???
© Carole McKellar 2008
Design and Delivery
What is an appropriate delivery mechanism to optimise achievement of outcomes?
What content MUST be covered to achieve success?
Provide learning specification for session presenter/trainer/facilitator/speaker......?????
Plan assessment mechanism
MUST? NICE? EXTRA TIME?
© Carole McKellar 2008
Characteristics
Talked to…not down Listened and cared Competent Gave praise where
due (supportive) Made me look at
myself Stretched me
Knew where you stood
Warm personality Approachable Sense of humour Consistent Gave help where
needed
© Carole McKellar 2008
Poor results for talkative trainers
Trainers who talk least get the best results
Compared amount of talking time with pass rates
Trainers who talked least (18%) achieved 92% pass rates
Trainers who talked most (78%) achieved only 45% pass rates
© Carole McKellar 2008
The Behaviour Model
Procedural Ordering Informing Seek Information Check Learning Supportive Demonstrating
Your turn!
In pairsChange your partner!New skill, new knowledge,
changed attitude15 minutes to prepare, 5 minutes
per person
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Questioning Techniques
DirectReverseRelayOverhead
PPP Pose Pause Pounce
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Types of questions – PLAN!
OpinionCase ProblemFactual RecallComparison
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Tips and Techniques
Presentation style Motivation (Maslow) Skill Development Model Plan interaction – breaks for trainer Have ideas in reserve Set standards of working – be tough! PLAN AHEAD…..confidence!
© Carole McKellar 2008
Guidelines for presenters?
In teams One flipchart per team What will you put in your
guidelines? HINT: Record the key points
covered in this session!!
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Finally - evaluation
What did you set out to do? How do you check you have achieved
success? What techniques can you use?
© Carole McKellar 2008
© Carole McKellar 2008
Need more help?
Carole McKellar
carole.mckellar@rfb.co.uk
+44 (0)1625 267880
© Carole McKellar 2008carole.mckellar@rfb.co.uk
Resources for Business
19 September 2007 | Slide 28
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