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Leadership Skills

What New SupervisorsAnd Managers Need to Know

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You will be able to:

Identify the qualities of effective leaders

Understand different leadership styles

Build credibility and trust

Use leadership techniques to ensuresuccess

Lead teams effectively

Lead employees skillfully in challengingtimes of change

Session Objectives

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• Guiding people to take appropriate initiative

• The art of getting others to do things you want done

• Inspiring people

• Taking people where they need to be

• A skill that can be developed through hard work

What Is Leadership?• Guiding people to take

appropriate initiative

• The art of getting others to do things you want done

• Inspiring people

• Taking people where they need to be

• A skill that can be developed through hard work

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• Having a vision

• Simplifying and offering solutions everybody can understand

• Empowerment

• “Growing” others

• Lifting aspirations, raising performance, and building beyond limitations

• Having a vision

• Simplifying and offering solutions everybody can understand

• Empowerment

• “Growing” others

• Lifting aspirations, raising performance, and building beyond limitations

What Is Leadership? (cont.)

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Leadership and Power• Commanding and

understanding

• Directing and consulting

• Ordering and asking

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Leadership and Power (cont.)

• Striving and yielding

• Strong and flexible

• Controlling and influencing

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• Good with people

• Motivated

• Competent

• Self-aware

• Good communicators

What Are the QualitiesOf Effective Leaders?• Good with people

• Motivated

• Competent

• Self-aware

• Good communicators

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What Are the QualitiesOf Effective Leaders? (cont.)

•Wise

• Farsighted

• Action-oriented

• Flexible

• Persistent

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• Positive

• Respectful

• Caring and committed

• Credible and trusted

• Goal-oriented

• Positive

• Respectful

• Caring and committed

• Credible and trusted

• Goal-oriented

What Are the QualitiesOf Effective Leaders? (cont.)

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Leadership Styles• Authoritative

• Laissez-faire

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Leadership Styles (cont.)

• Social

• Team

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Building Credibility And Trust• Set a good example

• Keep commitments

• Tell the truth

• Be fair

• Admit mistakes

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Leadership and You: True or False

Effective leaders rely primarily on power

One of the best ways to build credibility and trust as a leader is to set a good example

Strong leaders are feared rather than respected

Effective leaders are self-aware

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Leadership and YouDo you understand:

• What leadership is?

• Balance between leadership and power?

• Qualities of effective leaders?

• Leadership styles?

• How to build credibility and trust?

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• Empowerment

• Motivation

• Delegation

• Accountability

• Participation

• Feedback

• Empowerment

• Motivation

• Delegation

• Accountability

• Participation

• Feedback

Basic Leadership Techniques

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Empowerment• Promote “ownership”

and encourage initiative

• Provide excellent training

• Encourage team action

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Empowerment (cont.)

• Be accessible for consultation

• Share credit and responsibility

• Recognize achievement

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• Create a vision

• Provide clear direction

• Have high expectations

• Set reasonable, achievable goals

• Maintain consistent standards

• Discover and use personal motivators

Motivation

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• Determine the task

• Define the task

• Select the right person

• Explain the task

• Provide support and feedback

• Follow up

Delegation• Determine the task

• Define the task

• Select the right person

• Explain the task

• Provide support and feedback

• Follow up

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• Set appropriate standards

• Make sure employees understand expectations

• Monitor performance

• Provide support and assistance

• Evaluate performance

• Explain what to improve and how

• Set appropriate standards

• Make sure employees understand expectations

• Monitor performance

• Provide support and assistance

• Evaluate performance

• Explain what to improve and how

Accountability

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• Interact with employees daily

• Ask for input

• Involve employees in decision making and problem solving

• Encourage all to speak up

• Reinforce participation

Participation• Interact with

employees daily

• Ask for input

• Involve employees in decision making and problem solving

• Encourage all to speak up

• Reinforce participation

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• Make feedback specific and timely

• Identify what was done well or poorly

• Explain why it is important

• Ask employee for input

• Limit feedback to one issue at a time

• Follow up and provide additional feedback

Feedback• Make feedback

specific and timely

• Identify what was done well or poorly

• Explain why it is important

• Ask employee for input

• Limit feedback to one issue at a time

• Follow up and provide additional feedback

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Leadership Techniques: Make a ChoiceIf you involve employees in decision making, which technique are you using?

If you promote “ownership” and encourage initiative, which technique are you using?

If you create a vision so workers see how they fit in, which technique are you using?

a. Delegation

b. Participation

a. Empowermentb. Feedback

a. Accountabilityb. Motivation

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Leadership Techniques Do you understand:

• Empowerment?

• Motivation?

• Delegation?

• Accountability?

• Participation?

• Feedback?

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Leading Teams • Create the right

atmosphere

• Set goals and build commitment

• Encourage participation and promote cooperation

• Provide support

• Maintain communication

• Resolve conflicts

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Leading in Times of Change• Appreciate the

value of change

• Be willing to try new approaches

• Develop an appetite for challenges

• Help employees understand change

• Become a lifelong learner

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Key Points to Remember The most effective supervisors and managers are always skillful leaders

Leadership skills help you motivate and guide workers to perform at their best

Good leaders develop loyal and productive employees who make important contributions to the organization

Leadership skills can be learned and developed