Post on 31-Mar-2015
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mad
eus
IT G
roup
SA
Amadeus Automated Refund
Amadeus Iran April 2009
© 20
06 A
mad
eus
IT G
roup
SA
Steps to refund an e-ticket:
Step1 : Displaying the refund record
Step2 : Update the refund record; if required
Step3 : Process auto refund
© 20
06 A
mad
eus
IT G
roup
SA
Example 1:The ticket number 235-2490000010 needs to be fully refunded on TK stock with cancellation penalty IRR 500000.
PNR (Before refund):
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mad
eus
IT G
roup
SA
Example 1:
Query report (Before refund):
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mad
eus
IT G
roup
SA
Displaying the refund record
Using the ticket number:
TRF235-2490000010/T-TK
Using the FA or FH from PNR:TRF/L6/T-TK
Using the query report:TRF /I-13/T-TK
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06 A
mad
eus
IT G
roup
SA
Displaying the refund record
System response:
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06 A
mad
eus
IT G
roup
SA
Update the refund record
Update cancellation penalty, enter TRFU/CP500000A
System response:
© 20
06 A
mad
eus
IT G
roup
SA
Process Auto refund
To process automated refund, enter TRFP
System response:
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mad
eus
IT G
roup
SA
Query report (After refund):
To display query report, enter TJQ/T-TK/SOF
System response:
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06 A
mad
eus
IT G
roup
SA
Congratulation…
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06 A
mad
eus
IT G
roup
SA
Example 2:The ticket number 235-2490000011 needs to be partially refunded with used amount 11000000 IRR and 500000 IRR as refund charge.
Also taxes IR and AV are used totally and YR used amount is 902000 IRR.
PNR (Before refund):
© 20
06 A
mad
eus
IT G
roup
SA
Example 2:
Query report (Before refund):
© 20
06 A
mad
eus
IT G
roup
SA
Displaying the refund record
Using the ticket number:
TRF235-2490000011/T-TK
Using the FA or FH from PNR:TRF/L9/T-TK
Using the query report:TRF /I-14/T-TK
© 20
06 A
mad
eus
IT G
roup
SA
Displaying the refund record
System response:
© 20
06 A
mad
eus
IT G
roup
SA
Update the refund record
Update cancellation penalty, Enter TRFU/CP500000A
System response:
© 20
06 A
mad
eus
IT G
roup
SA
Update the refund record
Update the Used fare field, enter TRFU/U11000000
System response:
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06 A
mad
eus
IT G
roup
SA
Update the refund record
To display tax record, enter TRFT.
System response:
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06 A
mad
eus
IT G
roup
SA
Update the refund record
To delete IR and AV, enter TRFU/TX2-3
To update YR tax, enter TRFU/TU1-742000 System response:
© 20
06 A
mad
eus
IT G
roup
SA
Process Auto refund
To process automated refund, enter TRFP
System response:
© 20
06 A
mad
eus
IT G
roup
SA
Thank You ;-)